Banner Del E Webb Medical Center

This is the absolute worst hospital. The nurses care only about taking breaks. When you call to check on someone you get mean rude comments. I still don’t know if my loved one is alive but the rude nurses got their food break. I got this latest rude nurse to stop speaking in code to me when she knew all along my mom was out of surgery. Just to be screamed at that she didn’t know who she was. That’s why I gave the name. Awful people with no bedside manner. They also forced my mom to dehydrate since they don’t understand diabetes insipidus and won’t listen to the info I share.

Edit: Fascinating how quickly you respond to reviews given how many hours and rude comments it takes to try to get information on an important family member. Not impressed

Well run business. On time! PT's are good professionally and very personable. Make the therapy easier to get through. Text and email alerts and confirmations excellent. Highly recommended.

I had a great labor and delivery experience here at Banner Del E. Webb Medical Center in Surprise! My nurses were AMAZING and I can't thank them enough.

Nurse ASHLEY in labor and delivery, you are an awesome person!!!! Thank you for helping me deliver my baby ON YOUR BIRTHDAY!!! An awesome experience thank you

I have had physical therapy previously so was aware of the process. Although my necessity for it this time was not dire , it was required in my treatment process . I was pleased to find that this location was so close to my physicians office . It was easy to find . I appreciated how easy it was to schedule an appointment. As usual the first visit is an evaluation by the licensed therapist. She was very personable and professional. She did not rush and thoroughly explained the process. She was also mentoring a PT student during this. Both of them worked on me in subsequent visits. When after a few visits I had achieved goals they could reasonably expect me to meet, they released me and referred me on for further orthopedic attention. I appreciated them not dragging out the PT when no longer beneficial. The facility was small but functional so not overwhelming. I would recommend them highly.

I went into ER for a lovely kidney stone. The worst one I've ever had(and I've had way too many to count). Sat in ER for about 2.5hours. The staff was polite but were very open with their "private conversations." There's really no privacy anywhere in the ER. The communication between nurse/doc to patient isn't the best unless you approach them. When they did call me back there was a big mishap and it was just out in the open. Then they had no beds and had everyone sitting in chairs in a line against a wall in a busy hallway. Super private there. When I did get a "room" bed with curtain, curtain remained open while asking questions....Then I heard another patient needed to be moved so the came and moved me. Didn't say what was going on or where I was being moved to 🤦‍♀️. I didn't bother asking since I heard everything going on at nurses station. The next area was...I don't even know. It was a room full of chairs with curtains. It reminded me of when my mom received her chemo treatments. That room was the worst. Once you were there it was the land of the forgotten. You had to ask all the questions, and nurses were still polite though. Once I got upstairs to my room everyone there were SUPER nice. They all went out of their way, made sure I was good, and let me sleep. Overall the ER kinda sucks-staff is nice and polite but not super professional. And no privacy.