For the last ten years my wife has had to battle with this hospital over billing issues. She is a patient of MD Anderson but all the billing, scheduling, and testing is under the umbrella of Banner. They have tried over billing, refusing service and anti customer service when she tried to get any info from them. Thursday was the final straw. I had to take her into the emergency room for pain. Let me just say that we arrived at 10:46 am and finally got her into a room at 10:00 pm.
Today I went to visit and the patient care was no better. The following was observed, wet spot in front of elevator, no one at desk to let visitors in there was 8 of us waiting, pain medication not given, door falling off it's hinges in her room, air conditioner would not go above 67 even though maintenance was called repeatly .
One excuse and sorry after another. If you don't have to go to Banner don't go they are terrible.