We had a tragic event that happened Tuesday in the sudden death of my mother in law. 911 was called and she was taken to Banner Ironwood ER. A tragic experience was eased because of the staff from the receptionist to the nurses to the registrar! We didn't have any of her insurance cards, no worries they said, call us when you get it (which we did). I just want to give kudos to our nurse Maggie. she was AMAZING! She treated my father with gentleness, she never rushed us, was constantly checking on us as we were gathering family to say good bye. They did not rush us out. She explained everything...what happened, what was next, what to expect. She went above and beyond in my book. As a medical professional myself, this is an amazing RN you have working for you, we were grateful she was on duty this horrid day. a bad nurse could have made it a terrible experience. Thanks Maggie from the Rankin's
DO NOT COME HERE if you enjoy good customer service. Sure there may be good customer service in some departments. I have been coming here for various reasons over a few years. NOW I am writing a review because this place has morphed in to a chop shop of sorts. The goals have changed over a short amount of time. It seems like now they are trying to churn out more of us numbers then develop relations with we the PEOPLE.
I had my second baby there. Very good experience. No problems. The ER has been good as well when we were there a few times over the years....both for myself and little kids... I'm glad it's here close.. We haven't had problems with anybody or anything anytime we have been there.
I called the emergency room to see if my daughter was experiencing an emergency with.102.7 fever and was told they could not give medical advice. I asked if there was a charge nurse or anyone in charge that would at least be able to point me in the right direction and was told the same thing and hung up on. My typical banner experience to be honest. My wife was not surprised. I called nursewise. They helped. Worst experience with a hospital, once again.
Hospital staff was great. Doctor explained things very well and nurses were wonderful as well. Prefer not to have to go there again but sure would go to Banner Ironwood before any other hospital if at all possible.