The facility itself seems to be managed with very little professionalism or common sense, but all of the doctors and nurses we interacted with were great. Navigation was confusing from the get-go. When pulling in, the first sign we saw pointed us right for same-day surgery, but that led us to valet parking when we really ought to have gone left for the parking garage. Better to leave signage regarding the layout of the hospital for foot-traffic areas only (it shouldn't be the first sign you see from your car).
Elevator in the garage reads "GROUNG FLOOR" instead of "GROUND FLOOR;" that's always a good sign. At 5:30 a.m., we couldn't figure out where to go because it was dark, and the front lobby had the words CARDIOLOGY CENTER plastered on the front, so we assumed that wasn't it. Found the same-day surgery area (we knew we probably had it wrong but were hoping to get help), and were eventually directed back to main registration.
One woman at the registration desk was especially nasty to both my boyfriend (the patient) and his visitors (his parents and I), unprovoked. Only after his mom filled out a complaint card did the staff member apologize to us. The issue she took with us was that she had called us multiple times with no answer. We had been listening, but the waiting room was large, there was no loud speaker and none of the staff were making an effort to speak more loudly or walk over to the far ends of the waiting area to be heard. After the woman's apology, she and other staff members began doing just that.
After my boyfriend's surgery, one of the male nurses wheeled him down to be picked up, but we couldn't get the car out of the parking garage to do so without the parking validation, which he had. We were stuck for a little bit before I ran the parking validation over from the nurse to the ticket booth. Meanwhile, my boyfriend was sitting post-surgery in a wheelchair on the curb. How mercenary to put your $8 parking fee over the comfort and care of one of your patients. I appreciate that the nurse was patient and helpful while this was going on.