Banner - University Medical Center Phoenix Campus
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Address

1111 EAST MCDOWELL ROAD, PHOENIX, AZ 85006 USA

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Phone

(602) 239-2000

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Consumer feedback about Banner - University Medical Center Phoenix Campus

Christine Vaile
Christine Vaile

5 out of 5 stars

posted 1 month ago

Very warm, comfortable, clean, & calming! (Not a typical feeling when walking into a hospital). Staff is very friendly and willing to go above & beyond what's expected. Love the photos and artwork all around the campus...makes time for family staying with a patient a bit more relaxed with something educational or just beautiful to look at. We feel very blessed to have found a doctor who is determined yet still passionate for his patients working through a medical center as wonderful as Banner University has been for us! I appreciate, applaud, and deeply thank all staff members who are a part of Banner University...it wouldn't be possible without all your hard work and compassion 😊💜

Star Ruiz
Star Ruiz

1 out of 5 stars

posted 6 days ago

My son just had lung surgery at 7:30am this morning. He was supposed to go to ICU. 9 hours later, I'm still in waiting room. I checked every 2 hours because I'm a very patient person. They moved him without telling me and left me sitting for another hour. I get to his room and he is in excruciating pain and I ask the nurse for help and she doesn't come back for 20 minutes. I ring buzzer and I wait another 10 minutes for a nurse. I'm calling the surgeon and the hospital administrator and then nurse walks in and says they have to order his pain medication from the pharmacy. They have none on the floor because they ran out!! It's been another 10 minutes and nothing! A person in this hospital should not be made to wait an hour for pain medication after a surgery! Do not ever come to this hospital!

MICK johnson
MICK johnson

5 out of 5 stars

posted 3 weeks ago

I recently recently had 2 major procedures performed at BUMC. My experience with all of the doctors, nurses, anesthesiologists, radiology techs and every one else was nothing short of outstanding. Virtually everyone was extremely competent, friendly and compassionate throughout both procedures. Perfect? Nope. But all in all, I can't imagine a better experience.

I put my life in their hands a couple of times in the past few weeks, and I would not hesitate to do it again in the future.

FLYING FALCON
FLYING FALCON

5 out of 5 stars

posted 3 weeks ago

My fiance and myself were extremely EXTREMELY happy with the quality of care she recieved. The nurses were amazing, the ER was fluid. The units we were in all amazing the doctors the ideas working all together. From the ER to her later same day operation hours later. Everything in between the nurses and anyone who was involved in her care. All kind patient relaxed and professional. This is the kind of hospital where I believe The cream of the crop doctors and medical staff are molded. This is why I am so happy to see that this is a university hospital. To have such an asset in our community is such a blessing.

Thanks so very much!

Kris & Josh

Lisa Vega
Lisa Vega

2 out of 5 stars

posted 1 day ago

The facility itself seems to be managed with very little professionalism or common sense, but all of the doctors and nurses we interacted with were great. Navigation was confusing from the get-go. When pulling in, the first sign we saw pointed us right for same-day surgery, but that led us to valet parking when we really ought to have gone left for the parking garage. Better to leave signage regarding the layout of the hospital for foot-traffic areas only (it shouldn't be the first sign you see from your car).

Elevator in the garage reads "GROUNG FLOOR" instead of "GROUND FLOOR;" that's always a good sign. At 5:30 a.m., we couldn't figure out where to go because it was dark, and the front lobby had the words CARDIOLOGY CENTER plastered on the front, so we assumed that wasn't it. Found the same-day surgery area (we knew we probably had it wrong but were hoping to get help), and were eventually directed back to main registration.

One woman at the registration desk was especially nasty to both my boyfriend (the patient) and his visitors (his parents and I), unprovoked. Only after his mom filled out a complaint card did the staff member apologize to us. The issue she took with us was that she had called us multiple times with no answer. We had been listening, but the waiting room was large, there was no loud speaker and none of the staff were making an effort to speak more loudly or walk over to the far ends of the waiting area to be heard. After the woman's apology, she and other staff members began doing just that.

After my boyfriend's surgery, one of the male nurses wheeled him down to be picked up, but we couldn't get the car out of the parking garage to do so without the parking validation, which he had. We were stuck for a little bit before I ran the parking validation over from the nurse to the ticket booth. Meanwhile, my boyfriend was sitting post-surgery in a wheelchair on the curb. How mercenary to put your $8 parking fee over the comfort and care of one of your patients. I appreciate that the nurse was patient and helpful while this was going on.