Banner - University Medical Center Phoenix Campus

Address

1111 EAST MCDOWELL ROAD, PHOENIX, AZ 85006 USA

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Phone

(602) 239-2000
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1111 EAST MCDOWELL ROAD, PHOENIX, AZ 85006 USA

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Consumer feedback about Banner - University Medical Center Phoenix Campus

Kristin Dutcher
Kristin Dutcher

5 out of 5 stars

posted 1 month ago

Let me start by saying I generally hate hospitals and I have really high standards for medical care. I had my second child here almost 4 weeks ago now and it was a great experience that I have wonderful memories of...even though I had a very long and difficult labor. I was transferred here from a birthing center due to some minor problems. The situation was managed very well and they made me feel very safe and comfortable. Every single staff member was professional, friendly, knowledgeable, respectful, and went out of their way to be helpful. My wishes and preferences were respected and I was always asked before anything was done or given to myself or the baby. I highly recommend this hospital and will be back if I have another child and still live in the area. Hopefully the high standards don't change and stay the same !

Only thing that was not ideal were the aftercare facilities. Very outdated, small, and cramped. Bed was not comfortable.

Jacqueline Grogan
Jacqueline Grogan

3 out of 5 stars

posted 1 month ago

A nice place Most of the staff is helpful and friendly However it is beneficial to have family members visit in order to receive basic care such as personal hygiene This morning I was taken to the restroom by the nursing assistant, who took me to a chair to wait on my breakfast placing a monitor so I would not get up without assistance He never gave me any water or soap to wash my hands and face before my breakfast was placed before me by other staff. Two hours later I am still sitting in my chair He is singing and sitting at the computer desk at the nurse's station I have turned off the alarm and washed myself The toilet was not flushed from two hours ago

Update: As promised Banner University Medical has contacted me about my experience. They are conducting a thorough investigation in order to ensure that my experience will be an anomaly. Overall, I am very pleased with my experience with Banner University Medical staff and facility

Courtney Penatzer
Courtney Penatzer

5 out of 5 stars

posted 1 week ago

I’ve been in a lot of hospitals as a patient and also as a loved of a patient. This is my first time as a patient in this hospital. I was having a surgery and staying one night. I was very happy with the care I received. You have to know as a patient you’re not the only patient that the nurses are caring for, and they’re not perfect they don’t always remember everything. So sometimes you have to remind them, but asking nicely with a smile goes a long way. They’re not your slave. And they do come to your call button rather quickly. The food is good too. Everyone is very nice here. I had a very experience from pre-op, post-op, to my room. And in four days everyone has a private room. Yay for that!

Ronda Prentice
Ronda Prentice

3 out of 5 stars

posted 1 day ago

My husband has been at Banner University Hospital for the last 3 weeks he had open heart surgery done there 5 weeks ago two weeks after the surgery his incision became infected. They open up is just cleaned it out and rinsed it out and they ended up going back again five times in 7 days because they couldn't get the infection out. If there had been one more complication we were changing hospitals. We had a very traumatic time at this Hospital and we will not go back. If for some reason he gets taken back there we will move him. Every surgery that he's had at Banner since June has had complicationsons. He was hit by a truck in June and has had three surgeries from that.One of which he had a heart attack two days later because they gave him too much anesthetic. When he had the heart attack he fell on his eye and had to have surgery done on it again. I would not recommend this hospital to anybody I don't like the way they treat their patients and I don't like the way they do things there.

John Wagner
John Wagner

1 out of 5 stars

posted 1 day ago

Banner university is a horrible place I was sent from another hospital for surgery and they wrapped me up and sent me home and charged me for stuff I didn’t receive I denied Ladacane shots because I had them at the first hospital and they didn’t do anything but they still charged me for them when I contacted them they said I did get them when they cleaned my fingers that were ripped off and only attached by skin. Pretty sure I know what I got but i guess if they bring it in the room your paying for it so beware. And yes the sent me home with my fingers 1/2 ripped off and said to contact a surgeon within a week when every other doctor said I needed surgery immediately and it should not have waited but they are not wrong go figure. Just beware don’t use this hospital or you will get screwed over like I did.

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