Banner-University Medical Center Tucson Campus
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feedback about Banner-University Medical Center Tucson Campus
Great customer service at the Front Help Desk and Patient Registration. Staff were friendly and courteous. I had my appointment with the Radiologist/MRI/CT department and the radiologists were very professional, courteous, and made me feel at ease for my appointment. The doctor/resident/nurse took the time to talk to me over the procedure. They asked me questions to better understand my situation and why I was there for the appointment. It was a great experience and I thank that team for everything they did. Thank you!!
Their new automated system for calls fails horrendously. I didn't think I could hate the call system more. You cant call departments directly anymore. Their doctors are restricted in what they're able to do with big brother watching over, regulating in ridiculous ways. Doctors cant even treat appropriately. Also, with this new system they should really ask their providers for feedback. When refilling medications they can't even see the last dose and directions they provided, so they have to guess and often do so wrongly. Then if you get hospitalized, THIS incorrect dose is all they'll give you. I hate this place. Patient relations never calls back on a concern, so they clearly aren't working on their issues.
I'm a caregiver/friend of a patient who is currently in banner. He went in Saturday,. I took his wife up, and stayed half the day for the last two days. He is a stroke victim, who had passed out Saturday. Yesterday a.m., they told his wife they we're releasing him, that there was nothing wrong. When we went up to get him, the room smelled really bad, and he was leaning way to the left. He couldn't keep his head upright, so we asked to see the Dr, who again said nothing was wrong. I took his sheet off to get him dressed to go, and there was bowel all over him I asked one of the assistants to help hold him to the side, so I could clean him up. The guy barely tipped him, I couldn't get to the mess, so I called for someone else. The two of them worked to clean him, very roughly, hurting him. They left the putrid trash can filled with bowel for about 3 hours before they finally emptied it.
I got started on washing and dressing him, and he couldn't stand up. I literally had all his weight on me. We asked again to see the Dr., When he came in, he wasn't really happy. I showed him how the patient couldn't stand up, so he ordered an MRI, "stat". Here is is, almost 24 hours later, and the MRI, still hasn't happened.
If you want dr.s and staff that care about you, Banner is NOT the place you want to be!!!
Edited review: a manager with patient financial services reached out to me to take care of my original problem. The end result was there was confusion on both ends. The manager was going to make sure my claim was reprocessed and handled correctly and I appreciate his time in doing so.
No longer 1 star, but 3 stars due to billing that is not always clear. I do appreciate that the manager reached out and solved my problem very promptly.
Are you new to the area and need to chose a hospital? Search no more. Banner University Med Center will take great care of you and you will walk away feeling better and wanting to pass out gift cards to a large number of dedicated, patient, and professional staff members from the cafeteria to the surgeons. If you have to be in ICU, you may be blessed to have either Caroline, Kendall or Dave as your nurse. All are like breaths of fresh air during a stressful and scary time. Take time to thank them and everyone who contributed to your healing and discharge. You won’t remember every name but your impression will make you smile and realize how lucky Tucson is to have such a hospital. Thank you to everyone on duty December 8-10, 2018 and thank The Good Lord for the wisdom to make us chose Banner.