This hospital makes me legitimately never want to seek care for anything again. I went in ON MY OWN ACCORD for mental health reasons as I didn't feel safe with myself. Came in at around 11 pm, spent forever in the waiting room, was stripped of all my belongings (including my phone), and was left in a room alone for 3 hours without anything to do. No TV, not the book I brought with me, not even a pad of paper to color. I couldn't sleep as I have been diagnosed with chronic insomnia (as they were aware of), and for someone supposed to be on a suicide watch, there was definitely nobody watching me. I walked out of my room multiple times to look for someone, yet the nearest person was the nurse at the desk all the way down the hall. I was informed that she couldn't do anything, as I wasn't her patient, and if I needed something I was to wait for my doctor. I was a college student alone and if I hadn't called my mom before I went in, nobody would have even been alerted that I was in the hospital. She drove down to Tucson from Phoenix, and when she finally got there and learned about how they were treating me, she started demanding that a nurse or doctor or ANYONE to at least LOOK at me. At this point I just wanted to go home, yet was told I was on a psychiatric hold and couldn't leave until a psychologist released me (common practice, but at this point it was infuriating). Well, flash forward another 6 hours and I still haven't seen a psychologist, still haven't been given any of my belongings, and still was not allowed to take my medicine to allow me to sleep. My mom started making a fuss again so they hooked me up to an IV and heart rate monitor (for no reason... maybe just to make me feel like I was getting some form of treatment), and then proceeded to draw my blood to do labs. I am physically very healthy and was at the time too, but they drew blood anyways (just another thing to add onto my bill I suppose). After spending almost 12 hours alone in a room, FINALLY a psychologist came and drilled me with questions for about an hour and a half and I was released another 3 hours later. I got home at around 2 pm the next day. This wasn't the end of it though. When I got my stuff back, I realized later that some of it was missing. Apparently, they put valuables in a safe (for good reason), yet nobody bothered to log my expensive jewelry that I was wearing. Came back 3 times over 3 days, and still no sign of it. As someone struggling with mental health issues, it is appalling the kind of "care" I received while going here. Feeling like a danger to myself, and wanting to do the right thing and seek supervising is something I want to continue to feel comfortable to do. However, I can say with certainty that I will NEVER be going back here again. Nurses, doctors, psych personnel, all of them were grossly negligent to the suicidal teen sitting in a closed off room by herself. If this is how the commonly treat psych patients, I would be truly ashamed to call myself an employee of Banner Medical Center.
Thought I just might add on too, that when I was transported to my room from the ER, I was handed another patient's file with their complete medical history. No reason, they just took me into a triage room, handed me her file, and sent me to my own room. When I looked in the file and noticed it wasn't mine, I gave it to the nurse at the front counter to which I was grilled about why I "stole" a patient file. Worse way to treat a patient (especially for a psych patient who already was on the verge of tears), not to mention HUGE HIPPA violation!!!