Baptist Emergency Hospital
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feedback about Baptist Emergency Hospital
The Baptist Hospital System is all about making money off you!!! This past memorial day I had a temperature of 103 and was forced to go to the Baptist Emergency Hospital off of 281 and Thousand Oaks due to other med clinics being closed. The waiting room was empty and I was seen really fast, I am guessing due to the fact that no-one would choose to come here knowing how they bill the patients. The physician kept asking me to do a spinal tap even after I was feeling better. I asked what symptoms were for meningitis and if I had them. The physician told me I do not have any symptoms but still wanted to do a spinal tap. He gave me a few chest x-rays and a couple IVs, after about two hours I was feeling better. The he came back into my room and told me my blood pressure was low and he wanted me to stay the night.
After about 2 weeks I started receiving collections calls about my visit, Before I even received my first bill. I receive a collection call about the bill every week. It was about a month later that I received my first of many bills. I received a total of 4 bills (From 4 different collectors) that took 3 months for me to receive in the total amount of 27,242.53 which my portion was $4,443.57 after my insurance paid their in network portion. One bill was for the over all emergency service was $3,412.88. I called the main number for a break down of the bill and noticed a few things, even though I was sent a bill for the x-rays there was also a charge on the main bill for X-ray services. Then the prescriptions showed I was given 33 pills and 15 IV solution therapy within a 23 hour time period and charged $7,216 for IV solutions and $2,483.71 for pharmacy with ibuprofen costing $8.49 for a single pill. The second bill was for the X-rays at $711.01, then there was two bills for the physicians $207.90 and $111.78.
Why would a physician keep pressing to do a procedure that the patient is not showing symptoms of? If a patient is feeling better why would you tell them they have to stay the night? How can you claim a patient took over 33 pills in less then 23 hours or 15 IV solutions? Why was I charged twice for the same X-rays on two different bills? why do they use 4 different company's to send you 4 different bills? The Baptist Hospital System is a deceitful business practice!!
Super friendly and very knowledgable. Dr Carter was the best. He went above and beyond to explain the situation and he helped us to find the cheapest place to get the prescription that I needed... this place was really great and we were in and out in an hour flat.
Best ER experience I've ever had hands down! Not sure why there have been negative reviews. I went in around 10pm on a Sat (usually a fairly busy time from my past experiences at other ERs), I didn't even have enough time to complete the forms before I was already being brought back to a room and started receiving care. The nurse and doctor were incredibly nice and caring, listened to me intently, kept me informed, and made me feel like my pain management was of the utmost importance. The amount of time they spent with me also made me feel like I was their only patient, even though I knew there were other patients in the rooms next to mine. I'd recommend Baptist ER Thousand Oaks to anyone! And even though I hope I don't have to visit anytime soon, they'd be my first, second, and third choice, no question.
Excellent service, not your typical ER. Prompt attention, care and kindness.
Gawd!!! Unless you have money to throw away just skip this place...and all Baptist Emergency Hospitals. I took my daughter in because she was nauses. We always take her to the Med Clinic for small issues like these but this Baptist was closer and I thought is would be similar. Nope. Look....its a nice place, and the staff were very nice and courteous too. But I guess when you charge "$375.00 for the visit", and "the doctor will bill you separate"...ie $400.00 for a total of 5 minutes looking at her eyes, throat, and ears, for a total of $775.00....well I guess they have every reason to be nice and courteous. I would have spent no more that $200 at Med Clinic, would have received the same courteous people, and been given the same conclusion...."your daughter has a virus. Take Ibuprofen every 8 hours and you'll be fine". We were in and out in under 30 minutes...for almost $800.00!