Baptist Medical Center East

I took my husband to this ER for more than a 10/10 back pain. He saw a physicians assistant. He couldn’t stand, sit, lay down or hardly even walk, as well as vomiting to the amount of pain he was in. His blood pressure was through the roof because of the pain. They didn’t seem to care. They gave him a shot of Diladid, which did not help the pain, an X-ray, and then discharged him. His pain continued, and he went to another ER because of this intense pain. He now has had to have back surgery to fix the problem, they didn’t care to diagnose. Because of them not taking the time to see what was causing this pain, he has permanent nerve damage that could have been avoided. We are now getting an ER bill, because the hospital billed it as a non-emergency and insurance will not pay. If I could rate this hospital a 0/10, I would.

I have delivered several children at this hospital and have never had a bad experience. This delivery was the most difficult, as well as recovery. The staff from intake all the way through to the nurses and patient techs I encountered in recovery were absolutely phenomenal. I was there for 5 days as opposed to 3 and I never felt as if I was a burden taking up a room. I don’t know how this hospital has consistently caring staff throughout all areas, including housekeeping and nutrition. I can’t speak for everyone’s experience but I would recommend this hospital to everyone delivering children.

The waiting room was literally SRO. Had it not been for the privacy of the more than 20-plus patients and equal number of family members required to wait, I would have taken photos.

Speaking of privacy, there is an absolute travesty when it comes to that with respect to the HIPPA. Baptist East clearly does NOT care about patient privacy, from the broken sliding door, to the intake personnel's preference to not close the door, to the huge transom over the sign-in desk. All of these allow for each and every patients personal information and health profile to be heard by the people waiting in the overcrowded waiting room. Why this dump of a doctor's office has not been the subject of a class action suit for it's gross HIPPA violations is beyond me. (And yes, I'm certainly considering just such action.)

There is also a numbering system. One gets a card with a four-digit number. Why? Who knows? I tried to ask the zombie behind the glass, but he couldn't tell me anything.

Seriously, this place is what keeps Montgomery being the butt of the country's jokes. Yeah, I said it, and sadly, it's too true.

UPDATE: After waiting two hours, I decided to take a photo to help illustrate how ridiculously crowded the waiting room remains. Also, the numbering system is broken, and there continues to be the release of patients' private information owing to the architecture of this lously place.

Waited 3 hrs to be seen, only to watch 3 other people get called before me. I never was seen I left after the fourth person was called after me. With no explanation from anyone as to why!!!!

Just has great and friendly staff