Baptist Medical Center-Leake
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feedback about Baptist Medical Center-Leake
Awful coding and billing processing. I got billed by for a procedure that was covered by insurance. When I called I was assured that, "It was taken care of." Next thing I know, my account is going to collections and my good credit takes a hit. I'm still dealing with paperwork from the same appointment ten months later because their billing company in Birmingham is "a little behind." I got another bill a month after my payment cleared the bank. Ten months? That's right in time for my annual physical!
Second billing and coding snafu! I never received the separate bill sent for lab work. My account was sent to collections.
"Customer service" is hardly accurate. I was on hold listening to the same recording over and over before the line hung up. Once I reached someone by phone to get information they were vague and rude.
I would not recommend all the lady in front admission is rude she is only there for pay check she doesn't know how to check you in for ct. We had appointment. Need to hire people that can do the job and rolling her eyes at us and the person she called was talking bad about us on the phone. Yall need to do something
My husband has a terrible sinus infection that showed up late Saturday night. He works almost 7 days a week. We go to the ER on Sunday to help him get relief and the Dr (Dr. POOLE) comes in and says "Well this isn't an emergency". Like really? This man works his butt off and you can't treat him like a normal patient? This clinic is a joke.
Hospital staff have been wonderful to my family. Starting with the ER . We brought in my 95 year old grandmother and they have been outstanding. We were unknown to them and her doctor did not do er patients. She is Medicare and Medicaid .
I broke a bone and instead of getting me right in to get treated I was harrassed at the desk about making an up front payment before anybody would see me even though I have insurance. Even if I didn't have insurance they should have seen the severity of what happened to me. Not a single patient in the ER but me, and I'm getting harrassed about money "in case insurance doesn't pay".