Baptist Medical Center-Leake
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feedback about Baptist Medical Center-Leake
Awful coding and billing processing. I got billed by for a procedure that was covered by insurance. When I called I was assured that, "It was taken care of." Next thing I know, my account is going to collections and my good credit takes a hit. I'm still dealing with paperwork from the same appointment ten months later because their billing company in Birmingham is "a little behind." I got another bill a month after my payment cleared the bank. Ten months? That's right in time for my annual physical!
Second billing and coding snafu! I never received the separate bill sent for lab work. My account was sent to collections.
"Customer service" is hardly accurate. I was on hold listening to the same recording over and over before the line hung up. Once I reached someone by phone to get information they were vague and rude.
I had to take my son in because he hit his head and began vomiting a while later and screaming in pain. Everyone was very friendly, the doctor quickly came to see to him and ordered a scan, someone even brought colors to occupy him. The room was clean and neat... absolutely wonderful care from kind and compassionate people. I have no idea if they had other patients or not, how could I know... they keep the doors shut and curtains pulled as they should. I do know they treated us like he was the only patient and like he mattered. Couldn't ask for a better experience.
They have so far been nothing but nice they haven't acted like I'm acting like other hospitals do really to be honest this is the best hospital I've ever been to but I haven't been to very many tho lol but thanks y'all
Great service professional service they are professional staff here
My 81 year old mother with end stage congestive heart failure went by ambulance to the ER on Sunday around midnight. DR WALROD sent her home at 3am after telling her she was just seeking attention!!! I had to find her a ride home calling people at 3 in the morning. HE SHOULD BE FIRED IMMEDIATELY!!! NO WONDER ALL HIS REVIEWS ARE ONLY 1 STAR!!!!