Barnes-Jewish West County Hospital

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12634 OLIVE BOULEVARD, CREVE COEUR, MO 63141 USA

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12634 OLIVE BOULEVARD, CREVE COEUR, MO 63141 USA

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Consumer feedback about Barnes-Jewish West County Hospital

Lauren Guilmeyer
Lauren Guilmeyer

1 out of 5 stars

posted 1 month ago

This is the most incompetent ER and nursing staff I have ever witnessed. First off, there is ONE doctor who you will only see for a few seconds. The nurses never once checked in on my mom of their own volition. I had to go out and grab them for anything she needed for the entirety of our stay. I’m just thankful that I was with her. I shudder to think of anybody in that ER by themselves.

She was in excruciating pain from a chronic medical condition and waited for them to bring her the pain medications for TWO AND A HALF HOURS. Meanwhile there’s a gaggle or five nurses talking in the nurses station about hair dye, their boyfriends, and how much they wanted their shift to be over. Not a single nurse that was there actually cared enough about their patients to even do their jobs. The fact that nobody called them out on it also tells me a great deal about the lack of leadership in this hospital.

They are lacking basic, cheap, necessities in their ER like bedside commodes for patients who have limited mobility. My mom has severe hip pain but the nurse still shoved a bedpan under it forcing her in this awkward and painful position on the hospital bed when she could have used a commode if they had one.

Basically, do NOT trust this ER. Someone else on the reviews said it pretty well - just drive the additional 10 minutes to get to a decent hospital.

Susan Weiss
Susan Weiss

5 out of 5 stars

posted 2 months ago

My experience at this hospital was nothing short of excellent. The nurses and other staff members were quick to respond to my calls. I would highly recommend this hospital to anyone looking for a satisfying experience.

Nancy Walsh
Nancy Walsh

5 out of 5 stars

posted 3 months ago

I had been at Barnes West the previous day for a test; the next day I started having unrelated issues and immediately thought to respond to Barnes as their ER is nearer to me than the bigger hospitals. The staff's response was quick and I was taken into a room immediately. Kudos to the nursing staff and especially Dr. Levine, who was patient with me and went out of his way to calm my fears of what I was going through.

Leslie Horkman
Leslie Horkman

4 out of 5 stars

posted 8 months ago

The wait time was decent for an ER. The doctor was extremely nice and knowledgeable. However, the nurse had very poor bed side manner. I was glad when they changed shifts. My new nurse was so nice and it made the world of difference. She was also faster on getting me my medicine.

Madelen McLaughlin
Madelen McLaughlin

4 out of 5 stars

posted 7 months ago

I’ve had two knee replacements and two knee resurfacing, making a total of four stays. My con was the rooms weren’t private. Otherwise it was good. My favorite orthopedic doctor, Jeffrey Martin, MD, is the absolute best in his field. My other con, is I can’t have the new surgery done and get the old surgery removed. I wish😉