Barnes-Jewish West County Hospital

The wait time was decent for an ER. The doctor was extremely nice and knowledgeable. However, the nurse had very poor bed side manner. I was glad when they changed shifts. My new nurse was so nice and it made the world of difference. She was also faster on getting me my medicine.

Ok I visit that e.r tonight because I had several issues with my legs an tingling in my feet so the sent rebut out the door an I know what this was all about ..i know back in 2009 dr tai the little Japanese fellow drs that been there since day one I came for back in 2009 with fluid on my knee an he suggested I had the fluid removed so me an my sissy discussed it as he left the room but he had no experience of what he was doing that’s why I screamed like I did ...it hurted that bad so when I saw him I knew it was gone be some bs so when I went in there tonight he sent me out of there with no pain pills or nothing an like I told the nurse if they could give me something besides opioids that’ll be great I just wanted to know what the problem was I wasn’t there too get pain pills since my primary care dr is on vacay i recognize a couple of nurses there but not everyone but the other nurses treated me with so much respect an all dr tai said for me too take some Tylenol like really I knew before I decided too come too the e.r .....bjwch sees who they want too see esp ppl with cash 💰 🏦🏦🏦🏦🏦🏦🏦🏦🏦🏦🏦 an I still left there with both legs swollen I’m just waiting on my lawyer too get involved

My surgeon, Dr. Neill Wright and his nurse practitioner Michelle were wonderful, he was confident and kind but never arrogant. Michelle was knowledgeable and always kind and encouraging. During my stay there the staff was wonderful and made me feel as though I mattered. Thank you to all of the staff here, you are truly great and I know your high level of care will continue for many years to come.

My experience in this emergency department was awful. I visited during an anaphylactic reaction. When I walked in after being rushed to the hospital, I couldn’t speak and I could barely breathe. I hastily wrote “anaphylaxis” on the sheet and showed the woman at the front desk and she told me I still had to fill out paperwork. I sat in the waiting room for at least 5 MINUTES struggling to breathe. The one other person in the room was obviously uncomfortable at my condition (as was I...). When I was finally called back for triage the nurse took one look at me, skipped triage, and immediately gave me oxygen. The concept of “emergency” was obviously lost in the front of the emergency department. I was literally suffocating from anaphylaxis in their waiting room.

In addition to the in-person experience, there seems to be a disconnect within the business office and the billing office. I went through months of phone calls to fix a problem in my billing that the business office confirmed on numerous dates for me after it was “fixed”. However, my bill- that I was repeatedly told I just needed to give time for insurance to respond- was sent to a debt collector. The hospital told me they had tried to reach out to me and tell me it was going to be sent to a debt collector- yet I only have one phone number and no calls were received. At this point, I’m told the information that I had called for months about (and was reflected on the bills I received in the mail) wasn’t written in my account in the billing office and basically that I have to start at square one. At what point do they honor what was repeatedly confirmed and sent to the patient?

Going to the emergency department at this hospital was a huge mistake and I’ve been paying the price since. Do yourself a favor and drive 10 mins to the next one.

3 visits shuffled from dr to dr and no solution had to see nurse practitioner first who did the most painful pelvic exam ever and then another 50 to see a M.D. for same problem, only to be told to see another M.D. in the practice another 50. The failed to follow up on labbs be prepared to be your own advocate the support staff is uneducated,ride and disorganized go somewhere else