My wife had same day surgery here today. We arrived at 5:15am for a 8:00am surgery and saw the pre-op nurse once. She started the IV fluids and never checked back with us. It took 1 1/2 hours before we got a pillow to make wife bit more comfortable. Staff were disrespectful and rude. I have been in health care for 37 years and have never seen such inadequate customer service. A nurse Jacqueline claimed to have been at hospital 18 years and says I will really snow your wife prior to surgery. My wife was visibly upset with minimal recognition. The nurse says you should understand since you are in health care. The family waiting room had no receptionist and no refreshments while families waited for hours . We had to stop an employee in hallway to find cups for coffee an hour later. Parking was stressful prior to surgery. No lighted signage for East garage. We drove around 6 times before I found an employee to help at 5am. We will never go back to this medical center again. Nothing but a bad taste in a health care system in St. Petersburg.
My first experience with Bayfront was in the West Plaza Medical Building with Admissions. The receptionist was very friendly and helpful, and then I had the most helpful admissions person ever, Louise at Station 1. Louise very patiently and skillfully helped me unravel a glitch in my new insurance so that I could keep my scheduled tests for surgery. Surgery came 2 weeks later. Again, everyone from the front desk to admitting (Selma), were extremely nice, patient, and professional. Topping it all off was my experience in ambulatory surgery. Laurine, the nurse conducting my pre-op was amazing. Efficient, kind, smart and smiling the whole time. My anesthesiologist Dr. Boyajian was great! In recovery after my surgery I was again met with the greatest nurses. Phil spent the most time with me, and I appreciated his professionalism and his easy manner. Everyone was fantastic, making what could have been a very stressful day, an absolute joy. Thank you Bayfront.
The doctor nirse and assistant basically forced me to het tje second series of shots when I said the first didn't work as indicated on the paper ypu fill out before ypu leave. I let them talk me into it after telling three different people they didnt work. I am mentally disabled as well as physically and i couldn't handle the pressure. Then the insurance company sent me a bill for them.
Went in for back pain and was able to walk. Was treated like I was a drug addict and was only trying to get pain medicine.Well 4 days later I became paralyzed.
I think medical wise not so bad, except for one rude and clueless night NICU nurse. The most shocking part was seeing how old and antiquated the ICU/NICU ER building is. So old, cloth curtains dividing patients, not even chairs... I was at their women center and it looks that they spent all their budget at the women's new borns area... please upgrade ER ICU NICU and that whole building. It's scary and ugly... plus it makes it really uncomfortable for families that want to stay with their loves ones....