Baylor Heart and Vascular Hospital
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feedback about Baylor Heart and Vascular Hospital
My wife had cervical cancer, the first operation, I didn't care for Baylor, I didn't bring my mobility scooter, the walking just killed me. I could not borrow a wheel chair, people keep running off with them. My wife's second surgery, I brought my scooter, my wife has done well, everyone was so nice,and the ladies in the Roberts Family room are just tops in every way. I broke down and 2 kind hostess prayed with me, I think them all so much. Texas Oncology had trouble with the surgery time, but Dr. Divine is an awesome doctor, so is her staff. The nurses on the floor. Know what they are doing, and are kind. Lyle lathem
It has been an amazing journey and a rewarding one! Spent 6 days here after getting a new Aortic valve and a new lease on life. The staff is very friendly and caring,!
The absolute best care I have ever had, everybody, from the wheel chair attendant, to the nurses, to the labs, to the best doctors in the world, to me at least, I feel so grateful to all of them for making me so comfortable and so relaxed about my diagnosis. They explained to me what treatment I will have and I trust them implicitly. I wouldn't go anywhere else for my care. Thank you!
Customer service began before we entered the door. Every person there made a point of making sure we were attended to. We're so thankful and appreciative. No one expects to have a heart problem, but if you do..it's the place to go.
I was there on 8/16 for a nuclear stress test at 9:45. Forgot the technician's name. The whole experience went well however my care was very lacking. The technician didn't stay with me during the pictures (don't know if that's normal) She said she would check on my halfway into the first round of pictures. She just popped in and said I had 7 more minutes and left the room. Even though I had a blanket on me after drinking three cups of ice cold water and in a cold room. I was shivering and my teeth were chattering. When the pictures were over and she helped me sit up. I told her I hoped I was able to be still enough and explained. She then told me she could fix it. Had she asked me how I was when she "checked" on me I would've have been more comfortable during the last half. She did adjust it so the second scan went a lot better. She also started brushing her hair after she laid me down and the first scan started before she left the room. She was nice, and explained everything very well. I just thought she could have been a little more professional. Don't know if this is where I can post a complaint or if it will even to any good. But if it's not I'll like to know how I can to improve someone else's experience. Thank you.