Baylor Medical Center at Carrollton

This is the worst hospital I have ever been to. Do not go here, go to Texas Health instead. The nurses are careless, slow, and incompetent. They have major communication issues and just expect the families of patients to sit there and wait without telling them anything. The building is oddly arranged and horribly designed. The cafeteria food isn't good and they close it at 4:30. If you're here on a weekend, good luck getting anyone to talk to you at all. There are no people working at the front desk to greet people, there is no gift shop. The emergency room is full of cheap chairs and they don't even have a proper check in desk. They gave my dad a blood infection when he went in for a simple hip replacement surgery, he ended up staying for 20 days and the care worker Julie Fitzgerald failed to facilitate a transfer to a skilled nursing facility so he did not end up receiving the best rehabilitation possible. This hospital only wants money, they'll get as much as they can from your insurance then kick you out when it's all gone.

Took a friend here today.
Adam (nurse) and Kathy (Nurse Practioner) in the ER were very nice and ensured my friend was taken care of 100% before we left.
I appreciate their help.

Otherwise on a separate occasion,
I've had to be admitted here one, very accommodating side for the interest in moving you fast for bed space.
I get it, makes sense. Sometimes feels a little rushed.

My dad has been in ICU since Friday. He is in late stages of congestive heart failure. He has been very lucky to have very thoughtful and compassionate nurses and caregivers throughout his stay. This means so much to our family. Thank you to all the ICU staff💕

My review is based on my recent E.R experience. If I had the luxury of time, I would have gone elsewhere. The sheet covering the E.R. bed was stained. I noticed it, surely the person who put the sheet there noticed it. The E.R. physicians are less than effective communicators. The physicians don't seem to LISTEN TO what the patient is telling them. It appears that they hear only keywords. Especially, for patients who have experienced the symptoms previously. I saw two E.R doctors while waiting for treatment. After laying in the E.R. bed for over two hours, waiting for a repeat of a vital blood test, which I understand is protocol, I pressed the call button and a different doctor came into the room interrogating me. I asked why wasn't my blood test repeated and she confidently stated that it had been repeated, several times and everything came back normal (she seemed prepared to discharge me at that point). I asked her what TIME were those tests done, thankfully, she went to the computer and saw that it had only been done ONCE, not several times before.
My medical history had been entered incorrectly. The fact that pertinent medical information is erroneously included in or omitted from a patients chart is problematic in itself. So much for any expectancies of quality of care. Someone at Baylor, Scott, and White entered an INCORRECT DIAGNOSIS in my medical records. I only discovered the error after my discharge the next day. If you should ever require the services of an emergency room, RUN somewhere else.
For the most part, the services that I received at Baylor Scott and White, Carrollton campus is akin to what a reasonable person would expect from a poorly funded institution in a dilapidated neighborhood.
The one star is for the support staff.

I would give them a 0 but that's not an option. Horrible customer service. Been in the waiting room the 3 hours with no communication. Watched the waiting room clear out three times and they took my husbands blood and made us sign a paper so they could bill us. I get places get busy but communication is key.