Baylor Medical Center at Carrollton

My review is based on my recent E.R experience. If I had the luxury of time, I would have gone elsewhere. The sheet covering the E.R. bed was stained. I noticed it, surely the person who put the sheet there noticed it. The E.R. physicians are less than effective communicators. The physicians don't seem to LISTEN TO what the patient is telling them. It appears that they hear only keywords. Especially, for patients who have experienced the symptoms previously. I saw two E.R doctors while waiting for treatment. After laying in the E.R. bed for over two hours, waiting for a repeat of a vital blood test, which I understand is protocol, I pressed the call button and a different doctor came into the room interrogating me. I asked why wasn't my blood test repeated and she confidently stated that it had been repeated, several times and everything came back normal (she seemed prepared to discharge me at that point). I asked her what TIME were those tests done, thankfully, she went to the computer and saw that it had only been done ONCE, not several times before.
My medical history had been entered incorrectly. The fact that pertinent medical information is erroneously included in or omitted from a patients chart is problematic in itself. So much for any expectancies of quality of care. Someone at Baylor, Scott, and White entered an INCORRECT DIAGNOSIS in my medical records. I only discovered the error after my discharge the next day. If you should ever require the services of an emergency room, RUN somewhere else.
For the most part, the services that I received at Baylor Scott and White, Carrollton campus is akin to what a reasonable person would expect from a poorly funded institution in a dilapidated neighborhood.
The one star is for the support staff.

My family has been to their ER several times. Compared to other hospitals (even other Scott & White hospitals in DFW) we always get overcharged by the doctors there. Once we were even told the doctor who saw our child at the ER was not in-network. This was after I called to see why we had received a bill if my insurance was suppose to cover everything. There are better hospitals around the area that we choose to go to now.

I recently went to the ER because of severe stomach pain. All the blood tests and X-rays were handled fine. The problem began as I was getting ready to leave. They were about to check me out, but I suddenly fainted. My husband called the nurses and they gave me oxygen. Everything should’ve been fine, but the reason I fainted was because the nurse that was giving me the IV broke the bag and continued using it like nothing happened. The air got inside my veins and I couldn’t breathe. They did not even bother finding out the reason. I’ve never written a bad review for anything, but this was a life or death situation.

Went to the ER and had a wonderful experience.,great people,very professional and caring.,thank you to all that provided knowledge to my condition and especially everyone on the icu floor., thank you., you all was very helpful and caring and I really appreciate you all for treating me like family and being very caring., continue the great work you all do 👍🏽👍🏽

If you have Sickle Cell Disease stay far away from this hospital! The doctors are not educated on the disease past a couple pages of wiki medical text and do not give adequate pain medication for our disorder. They treat you like a drug seeker and if you do get medicine it is a very low dose and given so far apart your body is not given a chance to truly recover. Most of the doctors do not listen to your experience or suggestions from your primary or hematologists. I was forced to come here again because I was in excruciating pain from pneumonia and placed in ICU. I have been saying for days that my pain is not controlled and no is actually worse than yesterday but told that there is nothing more that can be done. I now know it’s worth the risk to go to a hospital further away and possibly expire on the way there than to be treated as less than a human here. Disgusting!