I can honestly say that I had a good experience with this ER. I was picked up from a grocery store parking lot with extremely high blood pressure. They brought me to this emergency room and everyone was in the room waiting for me to get there. They got me hooked up and took all my vitals. Dr. Fox was very informative and always asked me if I had any questions. Highly recommended.

Fraudulent billing. My normal doctor was in the day of my appointment so I agreed to see one of her colleague. They decided to run a bunch of tests on me. Not once was I told that I would have to cover the cost. Typically, these same tests during a physical would be fully covered by my insurance company. Had someone told me the tests would come out of my pocket, I would have passed on the tests. When I called the office, the very unpleasant staff told me that it was my responsibility to memorize my insurance benefits. The doctor I saw as Hong Nguyen. Lesson learn (1) don't come here, (2) do not get labs with them [the labs should be free], and (3) you can tell these people lack customer service skills.

I'm sorry but this is a terrible Baylor Hospital. The food is atrocious. My mother was here for a week and she about starved to death b/c the quality of the food was that bad. It was literally un-edible.

HORRIBLE!!!! I will not come here ever again!!! When they say, they will take care of you even without insurance, they do NOT mean it. I went today for rectal bleeding, and stomach pain and all the doctor did was tell me he thinks it was hemroids.... plus he told me my lab work was normal. Not only did he send me home even though I was still in PAIN, and told him ITS NOT HEMROIDS! APPARENTLY HE KNOWS MY BODY MORE THAN I DO!!! but I also received a copy of my lab results, most of them were abnormal!! They do not care, they do not listen! DO NOT COME HERE! EVEN IF ITS LIFE THREATENING , THEY DO NOT CARE!!!

AVOID THIS ER IF AT ALL POSSIBLE. Joint commission really needs to check this place out! Cant seem to make a proper diagnosis. Or run an EKG properly. On a heart or gallbladder issue. They refer you to a surgeon. Only to be told to go to a cardiologist due to the ekg done at hospital. I told the nurse 2 leads came off. Not to mention she left a needle in the bed. Almost stuck my poor moms stomach. Nurses are too distracted with office politics to provede acurate .Medical care. Dr. OReily and Dr. Lonergan stated my mom had no heart issues only to be reffered by surgeon to cardiologist! Sloppy ER. Sloppy staff. Incompetent Drs. ***edit since administration runs a SLOPPY as the ER and cant return a phone call. Joint commission and tsbme will be recieving a couple of calls. Hospital should be named Baylor Sloppy & incompetence