Baylor Medical Center at Irving
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feedback about Baylor Medical Center at Irving
I’ve been bringing my kids here for 6 years with no previous issues. Dr. Kay and the staff is great. Their billing department on the other hand, is a total scam. I keep getting billed for some visits that I already payed and I got charged a copay fee on a annual check up which was fully covered by my insurance. Beware of extra charges and keep receipt of everything, because they will send you a bill months later after your visit.
My name is William, and I usually don't write reviews on hospitals but this has got to be THE WORST experience ever. - I have a certain blood disease/disorder that sometimes flares up out of control, so I have to go to the ER for pain management. Most of the time when in the ER they decide on whether or not I should be admitted and unfortunately this time I was... This is my experience at Baylor Scott & White Medical Center - Irving; I was admitted due to chronic pain, low blood count and a migraine. At first it was all normal, my nurse came in when I pressed the call button, helped with pain control, made sure I had everything I needed. But as soon as the first shift change came in EVERYTHING changed- I was laying in bed with really bad pain so I pressed the call button, the guy answered and I let him know what was going on... waited 15 minutes (I'm not the type of patient to rush a nurse because I know they can get busy at times) so I went ahead and pressed the button again, and again explained what was going on... waited another 15 min.... this went on for an hour and a half, which by then I was having some kind of reaction to the blood I was being given. My legs, arms, chest, face ALL went numb, my breathing slowed, my vision went black, I kept pushing the call button until I yelled out and begged a passing nurse to help me- the nurse came into my room and tried everything she could with little knowledge of what I was going through then I blacked out.. What seemed to be hours but only minutes went by before MY designated nurse decided to come to my room to check on what was going on, not because I pressed the call button or yelled out for help but because "she wanted in on the action". I truly believe that if you come to this hospital you better be ready to die alone. After being given something to calm my pain NO NURSE/DOCTOR came to check in on my health, well being, comfort-ability for the next 6-8 hours. So to make this already long story a bit shorter, you will NEVER see a DOCTOR you will only ever see a NURSE every 4-6 hours if you're lucky... Honestly, you see the kitchen staff a hell of a lot more than your care providers.. I'm writing this at 9:43AM it's been 2 hours and 33 minutes since I asked for my medication. -- I died alone in this hospital, that says a lot about the staff working this operation. so AMA I go.
I gave birth here some months ago and I am still traumatized by the treatment I received at this hospital. What was supposed to be the happiest time of my life was ruined by this place. Nurses were rude, unprofessional and unhelpful. Labor and delivery was a nightmare but the postpartum side was even worse due to the rude, negligent staff. Nurses on both sides made rude, belittling comments. During my stay I had only ONE nurse who actually did her job and discussed some events that occurred during my labor that NO OTHER NURSE BOTHERED TO INFORM ME ABOUT. And this wasn't until DAY 3 of my stay! I was LIED to and OVERLOOKED the ENTIRE stay. I ended up being readmitted and was overlooked by staff yet again! Like I said, it's been MONTHS and I am still disgusted and saddened by the treatment I received here.
But hey, me and my baby survived so that's all that counts right?
So I can't say enough about this place I was in a car accident on Sunday and I went through the emergency room on Tuesday and I got the best treatment in the world from everyone mind you I work everyday but I'm like most Americans I have no health insurance and I still got treated with 5 star like I was a celebrity I was brought to tears after being seen because most hospital after they hear that you don't have health insurance they still see you just to give you basic treatment basically just put a Band-Aid on whatever's wrong and push you right back out the door and send you this huge bill just for you still in pain and you still don't know what's going on with you I'm like most people I DON'T LIKE GOING TO THE HOSPITAL it takes a lot for me to go and when I go to a hospital and not feel important when you go because I don't have health insurance is crazy but it happens BUT I CAN TELL YOU THAT BAYLOR HOSPITAL I LOVE THEM EVERYBODY THAT WORK ON TUESDAY IF I SEEN YOU ARE DIDN'T IF YOUR ON THE BAYLOR TEAM I SHATONNA WASHINGTON LOVE YOU AND THANK YOU FOR ALL THAT YOU DO from caring for the patience to house keeping and the cafeteria workers I do apologise if I am leaving anybody out because I do know it takes a lot of love and hard work to keep a hospital like this going so if I didn't name your department I love you'll to and THANK YOU'LL ALSO PLEASE BE BLESS EACH AND EVERYONE OF YOU THANK YOU ALL FROM THE BOTTOM OF MY HEART....... YOU'LL ARE THE BEST..........
Everyone has been EXTREMELY nice to my parents they were both admitted In ER because of dehydration. Very nice staff and professional.