Baylor Scott and White Medical Center Mckinney

My wife and I delivered our son at this hospital on June 28 and after four other birth experiences we have not been more impressed than we were with this experience. The check-in process was very easy and got her right into a room. A few things that made this experience great: 1) my wife’s wishes were heard and she was respected. 2) there was no agenda other than what we had in our own birth plan. 3) they are supportive of non-traditional hospital birthing experiences 4) they had to turn the baby and did so expertly. 5)the food was decent (but that’s not why we picked the hospital) 6) the postpartum care was amazing in that they stayed attentive to her and our son. I would highly recommend this hospital for other parents looking for a good and safe experience.

My son has his PT twice a week and we are so happy with everyone in the department. My son's Physical therapist, Anna is fantastic. My one complaint about the hospital which may not be important for some. The complimentary Valet sucks! I have never seen a Valet Service run like this one. Free or not all Valet should be easy and convenient for patients and visitors that is the reason for valet parking. I was told I need to complain to Security. I complained to Security and the little gray hair man laughed at me and said, too bad. My son is in a wheelchair we have a van with a ramp, valet should be easy and convenient for us but it's NOT! Since I rarely can find an empty handicap parking spot I like to use valet, but it's too much trouble. I have to let my son out of my van in the truck delivery entrance, I then park the van in the parking lot, at times I must drop my son off in the parking lot, when cars try to get through the parking lot I am blocking them. It takes a while to unstrap my son, lower ramp, give him time to wheel himself down the ramp, bring the ramp up, guide my son out of the path of traffic, have him wait for me then I must park the van. It would be so much easier to use valet. However, the valet is not run like a typical valet. There is no room to lower the ramp, when my son gets to the bottom of the ramp he is trapped by the cars parked along the curb the cars are parked at the curb rather than parked in the designated valet parking in the parking lot. When I have used valet I am forced to let my son out in the crosswalk to give him enough room to get off the ramp. When i let him out at the crosswalk I have been told I cannot block the crosswalk, I inform the valet employees (including security) it's the only place my son has room to get off the ramp. I have asked the valet employees (including security) why they don't park the cars in designated valet parking in the parking lot, their answer; they point to the curb with the words valet parking, i said; that is to let visitors and patients know not to park in that circle, valet parkers will park the cars in the parking lot for them. No, the employee (including security) said, the hospital doesn't want it done that way, the hospital wants the cars using valet to be parked at the curb in the circle. Dear Lord It's a disaster

My Brother is currently in this hospital for treatment. The staff is noticeably cheerful, friendly and courteous. They seem happy to there and anxious to serve and do their jobs well. I don't often post but I felt this hospital was outstanding.

We are very disappointed in the billing department. We have two insurances and Baylor refuses to honor the EOB for or 2nd insurance. Costing us over $1,000! Cigna maintains that the hospital is incorrect and that they must honor Cigna's pricing but Baylor won't budge and now we have to pay the difference. I cannot in good conscience recommend that anyone visit this hospital. The initial care is fine but you don't want to deal with the stress of unexpected bills and tons of phone calls when you're recovering.

Where do I begin? I had a heart cath. on Thursday, 08/29/19 at Baylor Heart Hospital. After the required (4) hours of non-movement I was about to be discharged and felt dizzy, had an excruciating headaches and nauseated. The nurse on duty suggested we go back inside after I was not able to get into our vehicle without significant assistance from my husband. When I was placed back on the bed and hooked up to the blood pressure, heart rate and respiration machine my husband was surprised that my blood pressure was 160/100 and climbing and brought it to the nurses attention. The nurse remarked that this was my baseline blood pressure upon admission and was considered to be normal. My husband advised her my BP is never thus high after laying down for several hours. After several minutes, my condition was deteriorating quickly. My blood pressure was now 273/200 and my head was exploding. The nurse feared a stroke and summoned the Rapid Response Team. Several hours, a transfer to Baylor Scott and White Hospital next door with a team of 8-10 doctors, nurses and techs were hard as work with tests, IVs, and wires. I am allergic to contrast dye and managed to inform the tech before they started to administer the dye through the IV. "Is she allergic to contrast dye? Did someone check her chart for allergies? Damn, good thing she told us?" After numerous tests I was taken to the ICU. My clothes were cut off, I was stuck again with IV's and blood pressure medication was administered that I was allergic to. A internal medicine doctor was summoned and her evaluation for reaction to pain was barbaric. She twisted my skin so tight that her fingernails broke my skin. She applied her technique to approximately 8 different parts of my arms and legs. I cried out in pain and the ICU nurse had to request she cease her evaluation and photographed my "evaluation". In the meantime I am feeling the effects of the blood pressure medicine I can not tolerate with cold sweats, chest pain, and shortness of breath and repeated requests for help were ignored. The following morning, the police, the head of nursing, and another administrator are at my bedside taking a report of patient abuse and filing charges against their own house doctor initiated by the ICU nurse. Later, I begged the nurse to please read my chart about my blood pressure medication allergy and she finally did and proceeded to discontinue the IV but not before she accused me of having "anxiety attacks". My husband insisted I be discharged later that evening. He was alarmed by the lack of compassion, integrity and professionalism I had been experiencing throughout this entire treatment process. I could not walk, talk very well, or use my right arm. I was told I would have physical therapy at home along with a home health aide. Those orders never made it to those departments even with our follow up phone call inquiries. It's been over a week and I have had to do my own PT, I still can't walk without assistance, or drive, and all our inquiries via telephone have fallen upon deaf ears. We both have been traumatized by my health crisis experienced at this hospital and will never go back.