Baylor Scott &Amp; White Medical Center Garland
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feedback about Baylor Scott &Amp; White Medical Center Garland
Dr Elko has been very caring and thorough. Her staff so far have been wonderful. I worked in the medical field for over 35 years and they get a thumbs up. Thank you
Dr. Elko is a very respectful, compassionate and understanding physician. I’m so glad she’s managing my mother’s health.
Don't bother making an appointment here, you will pay for it in the long run. This practice does not even deserve one star. Went in for a flu shot and received a bill for three times the amount of the shot I would have paid at Walgreens, CVS, etc. We had a regular appointment scheduled with the doctor, but then were told only the physician assistant was available to see us. We accepted as we were told the PA was an extension of the physician we normally see. When we got a bill from this office, our office visit was not covered because the PA was not in our network. When calling this office and billing office, no one would work with us on the bill. I tried to explain to them that we were under reasonable assumption that the PA would be covered by our insurance. How else are we suppose to know? Long story short, because the office wouldn't work with us there was nothing my insurance company could do either. I can't believe they run a business like this, blindsiding people with extra fees and bills who are just trying to stay healthy.
I work full time for centralized billing for Baylor have made two appointments and they have been cancel without my knowledge when I call find out get the runaround with transfer calls no one will call me back and was transfer to a mrs JACKSON today let’s see if she calls me back because I really need to see a new Dr time for me to escalate this up to chain of command this office has gone to a lowest rating and is brand new with people working there and I was scheduled with dr Elko for next month and it was cancelled
If I could give zero stars, I would. Horrible experience, will never call you back and you will be treated like a number, not a person. They have an online portal for messaging, in case you can not reach your doctor by calling (which you will never be able to), but it will take days/weeks to get a response online.