Baylor Scott &Amp; White Medical Center Grapevine

Address

1650 W COLLEGE ST, GRAPEVINE, TX 76051 USA

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Phone

(817) 481-1588
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1650 W COLLEGE ST, GRAPEVINE, TX 76051 USA

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Consumer feedback about Baylor Scott &Amp; White Medical Center Grapevine

Luke Schmille
Luke Schmille

1 out of 5 stars

posted 1 month ago

After calculating my co-pay of $640.00 for a routine elective biopsy, Baylor Grapevine then sends me an additional $2,300.00 bill. Two weeks prior to the scheduled procedure I was called to confirm the co-payment, and again two days before the biopsy it was confirmed by a second staff member. This was an elective procedure based on cost estimated prior to the biopsy. Any other business with staff members who make mistakes and tell consumers incorrect information would in good faith absorb the loss. Baylor Grapevine took months to review the "admitted mistake" and then turned my file over to a collection agency. Do yourself a favor, go to another hospital!!!!! In today's medical world Baylor Grapevine can get away with poor staff and management at the consumers expense!

StanCulpepper
StanCulpepper

5 out of 5 stars

posted 2 months ago

My wife had both of our babies at this hospital. Amazing care from the staff. It felt like we were the most important family in the whole place. Everyone that worked at the hospital was awesome!

Anna Salerno
Anna Salerno

1 out of 5 stars

posted 1 month ago

My 58 year old daughter was taken to the ER on Saturday, September 15. She was admitted with Cirrhosis of the Liver and a broken back. She was so confused and in so much pain. She was put into room 3303. Her Doctor called me on Sunday to explain to me what was going on with her. He said that her confusion was caused by the exceedingly high levels of ammonia in her system from the Liver Disease No idea what caused it since she never drinks. He explained that she was going to have to take two kinds of medicine to get rid of the ammonia in her body and brain. The meds will cause diarrhea. Since her back is broken she will have to void in bed then be cleaned up. She lost all her dignity at that time. She was cold the whole time she was in that hospital, she would tell the NURSE that she was cold. They NEVER brought her another blanket until I insisted that they get a blanket or blankets to warm her up. There was NO ice water in her room. I had to insist on that also! Her room was a mess. Linens were on one of the chairs, plastic bags and a back brace that didn't fit her was lying on the large hamper. The door to her very small bathroom would not close if she sat on the toilet and the toilet paper holder also prevented it from closing. There was a dirty under pad lying on the floor! I insisted that someone clean up her room right then. In addition there was ALWAYS three to four people standing around chatting behind the Nurses desk. When I called up there to talk to her doctors I only ever got a call back from one of them. When they were ready to discharge her I insisted that I talk to her doctor before they discharged her. I so wanted my daughter with her broken back and her confusion to be sent to a Skilled Nursing Facility. Instead they sent her home. She lives alone and cannot care for herself. She isn't supposed to lift anything heaver than a plate. Well, that is a disaster for a person who lives alone with no help! Had she been discharged into a Skilled Nursing Facility she would have had someone to take care of her. She is still confused and needs help desperately! I hope I never have to be a patient in this hospital and God forbid that my daughter is EVER taken there again! I'm presently trying to get help for her to get Home Health and Rehab for her back!! I'm so disappointed in this hospital. Her PC doctor never got any records from the hospital or he didn't even know she was in there for one week. What a disaster! I give this hospital and the care my daughter receive a 1 Star!

Jessica Hall
Jessica Hall

1 out of 5 stars

posted 2 months ago

I have had 3 very bad experiences with this particular hospital. One of my sons was transported there because he had bike wreck that caused a large gash in his neck and was sent away, we wound up getting transported to another hospital that resulted in a 5 day stay and stitches. My husband went in due to muscles spasms from onset MS an was told they didn’t have a CT machine and given Valium that treats anxiety instead of something for muscle spasms. My second son was seen there today they didn’t hesitate to give him the CT and tell us what wasn’t wrong with him and sent us away with no medicine no restrictions we went this afternoon to his PCP and what they told us wasn’t an issue was the actual issue we now have a weeks worth of restrictions and medicine to treat it..my only opinion of this hospital is that the staff just doesn’t want to have to do their job at the expense of others health.

Terri Calhoon
Terri Calhoon

1 out of 5 stars

posted 1 week ago

Absolute worse ER I have been to. Dont come here if you have an emergency. They dont seem to think bleeding while pregnant is an emergency. The nurse Amanda was horrible, no personality or compassion for my family member.

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