Baylor University Medical Center
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feedback about Baylor University Medical Center
Excellent facility. Staff very friendly and helpful. It is easy to get lost in this huge facility but most everyone can help you find your way. Truett dining hall has a variety of fare to meet most any palate. They close at 6:30 or so but a different dining hall is open and stays open until 1:30am. Reduced food service on weekends.
Not horrible service but could definitely be better. None of the nurses really came in to check on my son after my he came in after being hit by a car. They didn’t ask how much pain he was in or offered pain meds. They were very polite and professional and the techs were nice and professional. They provided decent care but could improve in some areas such as overall patient care and just checking on the patients versus sitting around. Jordan Bailey was very attentive and thorough. The original X-ray tech, an older lady could have been more thorough but maybe that’s all she was told to do. Not the worst service but not the best either.
This is probably my favorite hospitals. I've only been through the ER a few times. I've never been admitted to the hospital. The ER is ran very efficient and the staff had always been friendly and helpful. Also, you get free Folgers coffee...can't beat that!
Only reason I’m not giving it 1 star is because the nurses were pretty good at their job, as well as kind and respectful. Could check up on their patients more often though. The ER receptionists are really rude, don’t know if that’s all the time or I just caught them in a bad mood. Being taken upstairs to a room is also very difficult, I spent 7 hours waiting. I was also told by my nurse once I got upstairs to keep an eye out for my belongings because some workers had sticky fingers. Totally not what I expected from this hospital, I was let down.
The staff in the ER was very nice and treated my wife with the up most respect, however the DR. Winston Webster was the most arrogant, non bedside manor person I’ve ever seen as if my wife was a burden to him, he walked out if the room and I over heard him running his mouth about people running up to the er for kidney stones. I confronted Webster about it and he kept avoiding the situation. So if you ever go and have to see a uralogist avoid him at all cost.