Baylor University Medical Center
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feedback about Baylor University Medical Center
Best emergency room service I've ever experienced in 56 years. Every single person staff wise were curious, kind and extremely helpful. The doctor that had seen me was absolutely wonderful. In and out the door in 1 hour and 10 minutes with a proper diagnosis and follow up treatment plan. Best customer services I have ever experienced in a hospital by far.
So far so good! I plan on having my baby here. I chose this hospital because for labor and delivery they are ranked highly. My insurance company actually offers a higher co-deductible here over other hospitals because of the quality of care in labor and delivery.
I have attended the prepared childbirth class with Amber as our teacher. We loved it. I found it super helpful even as someone who has had a child before. Amber had a great personality and was very helpful.
My experience here was a nightmare. I went in for jaw surgery, and it was a mess. The anesthesiologist was one of the rudest, most condescending people I have ever met, arguing with my mom and refusing to tell her what he was going to be giving me, even though she had a right to know and had enough medical knowledge to understand what it all was, even though he didn't think she knew anything. I was a very young teenager and was terrified, but no one even really spoke to me or explained anything. In fact, multiple staff members repeatedly told my mom and I that "they don't deal with children very often," which just made us feel even more uncomfortable. After surgery when I was in recovery, all of the nurses nearby left, and I began to cough and have a hard time breathing. My mom had left and I was completely alone. Panic ensued, but because I couldn't open my mouth I could not call out or anything, and I had no choice but to wait for someone to finally come back some time later. The nurses who were supposed to be taking care of me in recovery didn't talk to me or anything and just sat there. When I got overheated, they brought a fan but had it on hot, so it was blowing out hot air and making me even more sweaty and uncomfortable. When I was moved the next morning to my own room, the staff did not know what they were doing and ran me into walls, which jolted me around and made me sick to my stomach. I was told my room was going to be spacious and luxurious, but instead it was no bigger than a closet and I barely had room to walk around. My surgeon had told my mom she could suction out my nose when needed but the nurses argued and said she wasn't allowed. None of them checked on me very regularly. I had a lot of panic attacks and cried a lot because of the situation, and when one of the nurses came to see me, we thought she was going to comfort me and actually try to help, but instead she sat on my bed and told me to stop crying and suck it up because getting upset wouldn’t help. That did it. I fell apart. My surgeon finally had to discharge me before he wanted to because I couldn't stand it anymore. I left there absoutely broken emotionally and wishing I’d never walked in to Baylor. During the ordeal no one ever addressed how I was feeling or what was going on. The only reason I am giving 2 stars instead of 1 is because of a wonderful nurse who came to take care of me in recovery at about 2am and was an absolute angel. She realized I was freaking out and talked to me and really calmed me down, explaining everything and reassuring me that it would all be okay. If she had to leave, she told me where she was going and that she would be back shortly, which was all I needed. She realized the fan was blowing hot air and fixed it immediately so that I could be more comfortable, and did everything she could to help me. She took out my tubes in the most gentle way and made me feel like she truly cared. Without her I don't know what I would have done and I only wish that everyone at Baylor would have been like this. The whole experience greatly traumatized me and I will never be the same.
(UPDATE BELOW) Terrible place, my wife had brain surgery to remove a tumor. The Roberts building was fabulous ...she was moved from there to the Hoblitzelle building and the difference was night and day. The doctor and nurses were great... exceptional. The room was bad... no AC for the first couple of hours, one chair that was as comfortable as a stack of bricks, No Kleenex and no cups. For 24 hours the person across the hall was moaning so loud you could hear her all the way to the nurses station ...not something you want hear recovering from brain surgery. When she was discharged we waited well over an hour for a wheelchair....we ended up walking out. I suppose it’s the luck of the draw which wing you end up in but avoid this place!
6 Days and counting for a call back... I submitted the a video that recorded the moaning that we were subjected to for 24hrs...just a lovely place.
I visited the hospital as a friend was in for delivery. I found the hospital very clean and the staff was amazing. All the nurses who came in to attend to my friend were professional and empathetic. they were happy, smiling and made us all feel positive. I am from the middleast where medical staff works for low pay and is generally not happy in their jobs... that is reflected in the way they serve. The nurses at Baylor were genuinely concerned for their patients.
Also, the cafeteria was amazing. the variety of food available was great and the staff was very friendly. The prices were low and very affordable. Since we were the last customers, they insisted that we take extra food as it would be thrown away. Here, establishments would rather throw away the food than give it away! Bravo to Baylor Hospitals and their staff!