Baystate Franklin Medical Center

Address

164 HIGH STREET, GREENFIELD, MA 1301 USA

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Phone

(413) 773-0211
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Emergency service available

164 HIGH STREET, GREENFIELD, MA 1301 USA

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Consumer feedback about Baystate Franklin Medical Center

Patricia Naughton
Patricia Naughton

2 out of 5 stars

posted 1 week ago

The only real positive experience was towards the end, when I went to what seemed like my doctor's supervisor and thing's were handled much more like they were suppose too.

I had to fight just to get a flu shot, because the nurse says, I'm not sure that we have those, but when she realized that I was serious she went and found one.

The volunteers are nice as well as the women in the financial department, but yeah like a lot of hospitals, there is a lot of standing around and talking when it comes to staff.

Bryant Moretti
Bryant Moretti

1 out of 5 stars

posted 1 week ago

This place is such a joke, the ER took 4 hours to get stitches in my fingers. Everyone there spends most there time talking and not working. My wound was filled with dirt and they didn't clean it till I'd been sitting there for hours. Take the time to drive to Springfield if you can. I never rate anything so that gives you an idea of how upset I was.

Krista Rhoades-Vasquez
Krista Rhoades-Vasquez

1 out of 5 stars

posted 2 weeks ago

Extremely rude staff. I poked my head out to inform staff that my client was throwing up blood. Literally no staff moved. Only after I said “Are all of you are just going stand there?”, did they begin to move and not even to my clients room. I watched the staff, from my clients room, move from the hallway and huddle up behind the nurses station. I was in my clients room watching when staff sent a nurse to tell me “It’s nothing against you but you can’t be out in the hallway”. I told the nurse “I’m out here because my client is throwing up blood and no one is helping her”. That nurse informed my clients nurse that she was throwing up AGAIN. This has to be the worst patient care and customer service I’ve ever witnessed in a hospital setting. Also they don’t have any type of equipment to help my clients current condition. I suggest going to Baystate Springfield they are far more advanced with treatments and customer service.

Gordon Grant
Gordon Grant

5 out of 5 stars

posted 1 month ago

I was rushed to Baystate Franklin a year or two back... pneumonia.... from the reports I received about my condition at the time of admission is that I was in serious trouble.
The nursing staff , the support staff., the doctors, the rehab folks were life savers. And I cannot praise them enough.
Thank you to all the medical team members. You are the best!

fran merrigan
fran merrigan

5 out of 5 stars

posted 2 months ago

After some jerks dog decided to use my hand to chew on, I ended up at Franklin for x rays, stitches ,shots, and the works. All the women from the front desk, to the doc, the nurses and the hand surgeon really, really did a beautiful job taking care of me. I was an emotional wreck and these women handled me well. Good job ladies. But hope not to see you again soon.

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