Baystate Franklin Medical Center

Address

164 HIGH STREET, GREENFIELD, MA 1301 USA

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Phone

(413) 773-0211
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Emergency service available

164 HIGH STREET, GREENFIELD, MA 1301 USA

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Consumer feedback about Baystate Franklin Medical Center

Bryant Moretti
Bryant Moretti

1 out of 5 stars

posted 2 months ago

This place is such a joke, the ER took 4 hours to get stitches in my fingers. Everyone there spends most there time talking and not working. My wound was filled with dirt and they didn't clean it till I'd been sitting there for hours. Take the time to drive to Springfield if you can. I never rate anything so that gives you an idea of how upset I was.

Krista Rhoades-Vasquez
Krista Rhoades-Vasquez

1 out of 5 stars

posted 2 months ago

Extremely rude staff. I poked my head out to inform staff that my client was throwing up blood. Literally no staff moved. Only after I said “Are all of you are just going stand there?”, did they begin to move and not even to my clients room. I watched the staff, from my clients room, move from the hallway and huddle up behind the nurses station. I was in my clients room watching when staff sent a nurse to tell me “It’s nothing against you but you can’t be out in the hallway”. I told the nurse “I’m out here because my client is throwing up blood and no one is helping her”. That nurse informed my clients nurse that she was throwing up AGAIN. This has to be the worst patient care and customer service I’ve ever witnessed in a hospital setting. Also they don’t have any type of equipment to help my clients current condition. I suggest going to Baystate Springfield they are far more advanced with treatments and customer service.

Gordon Grant
Gordon Grant

5 out of 5 stars

posted 3 months ago

I was rushed to Baystate Franklin a year or two back... pneumonia.... from the reports I received about my condition at the time of admission is that I was in serious trouble.
The nursing staff , the support staff., the doctors, the rehab folks were life savers. And I cannot praise them enough.
Thank you to all the medical team members. You are the best!

FF
FF

1 out of 5 stars

posted 1 month ago

COMMUNITY HEALTH DENTAL CLINIC IN BAYSTATE FRANKLIN MEDICAL CENTER: (BAYSTATE ALLOWS THEM TO TAINTED THEIR REPUTATION BY BEING AFFILIATED)
CHC is ruining a scam under the hospitals roof. 10 people have contacted me after reading this review.
Horrible and fraudulent! Urgent care dental is scamming insurance through xrays. I was all set day before for 730am dental extractions. Couldn't sleep our eat. Checked in at their Baystate Medical Center location. They assured me day before and morning of they could do the simple extractions. I get onto dental chair and the Dentist was not interested in providing and urgent care. He did series of xrays (I have cancer so this always gets my attention.) to see under my gums. Even though he had me open my mouth and saw the 2 needing to come out. He said I need to premedicate for appointment and I assured him I NEVER have. He refused to call my Dr within his practice to confirm. He asked my firm of payment and as soon as he heard what I said and confirmed by my intake firms the day before he then abruptly ended the urgent care appointment telling me to come back in 4 to 6 weeks! WTF?! HE KNEW HE WERE NOT GOING TO PROVIDE ME CARE BEFORE HE EVEN CANE IN ROOM! Upset I asked why he will not provide me care but radiated me?! HE ACTUALLY IN THE RUDEST AND CONDESCENDING WAY ANSWERED "Because I have other patients today". Shocked I looked at the first come first serve sign and agreement I signed and he made a comment about it taking too long to extract the 2 teeth. Then he asked questions I had answered several times. I have been in the hair 8 minutes thus far. He then proceeds to tell his assistant the WRONG teeth that needed to come out! OH MY GOD! HORRIFYING! HE left the room to get a Rc for mouth rinse and I heard him ask which if any urgent care people waiting out of the 4 of us-whete cash? Hmmmm.. so I get the impression if I were passing cash he would have provide the services that I were promised the day before and morning of. THIS DENTIST IS A FRAUD! THIS PRACTICE HAS BEEN DISCREDITED DUE TO THEIR unethical and highly unqualified staff. Horrified! Called my normal dentist who ended up coming into her Springfield office on her day off to provide services under clear urgent need. She felt horrible about the traumatizing and fraudulent treatment imposed upon me at CHC by DENTIST ...... oh yeah he's not listed on any sites associated with the practice. If first come first serve.. I was first and was refused anything but radiation. I'm consulting a attorney and may be getting together with other dental care patients who have been scammed and rejected for a 10 to 15 extraction. Doing research tonight showed me their are plenty to meet up with.

The Merrigans
The Merrigans

5 out of 5 stars

posted 4 months ago

After some jerks dog decided to use my hand to chew on, I ended up at Franklin for x rays, stitches ,shots, and the works. All the women from the front desk, to the doc, the nurses and the hand surgeon really, really did a beautiful job taking care of me. I was an emotional wreck and these women handled me well. Good job ladies. But hope not to see you again soon.

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