Baystate Franklin Medical Center
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feedback about Baystate Franklin Medical Center
My son was brought by ambulance to Franklin Medical Center after a mountain bike accident. He received wonderful care while he was in the ER. When we arrived, after driving over an hour, Carol in admitting was very kind and helpful in getting us all the proper information and getting us in to see our son . The attending on staff, Josh, was very professional and thorough. He updated us on our son's condition and kept him comfortable until the Dr. was available to give us the results of his CT scan. Fortunately, his wounds were minor and although he suffered a concussion, there was no major damage to his brain. We were very satisfied with the care received and would highly recommend this health facility.
I was visiting the area for a family wedding when my young son woke up in the middle of the night with croup. We ended up in the ER at 2 am and had a phenomenal experience! The team was amazing... All starts across the board: From Carol, who greeted us and had us seeing a nurse before we could sit, to Dr Grant Christian, who treated my son, to the nurse who helped calm him and brought a stuffed animal. No one ever wants to go to the ER and this was as good as an experience as a parent could ever hope for. Thank you!
I’ve been ill for sometime with bronchitis, and had terrible swelling of my throat and tongue. I had not slept and I had a bad headache. Dr took very little time to figure out what my needs were. Gave me a steroid that I possibly had an allergic reaction too. My x Ray was done 45 minutes after I took the steroid so of course it showed no inflammation! Then I proceeded to have a simple partial seizure. They left my room while I was going through it. Dr treated me like I could just get over it by breathing! Yes you can seize and be aware. I would think an ER dr would know this. I was scared and alone. I proceeded to throw up a few times. My RN was terrible and acted like I was a burden as he took my bucket away. Then I ended up with a new RN when the one I started with was still there helping other patients. Guess he didn’t want to deal with me. Dr sent me home still throwing up all the way home and for several more hours. Absolutely awful treatment. I was just a number. Know your rights before you go there.
We've gone to this hospital for years! It's had many changes and facelifts! A beautiful brand new surgical wing! I went there once so far and the receptionist was very friendly and informative! The cafeteria is pretty good! Not bad for hospital food! The emergency room is all new! Although the seating area is kinda uncomfortable and small! Sometimes the wait is atrocious and agonizing! The people working there are very good at what they do and sometimes get a bad rap!
My experience with the ER last week was fine except for two issues. I was issued a "risk of fall" arm band. I was escorted to a rest room and then left to go back to my room by myself. I also had to wash my hands with COLD water. It is no wonder hospitals make the news, about people getting sicker in the hospital. I will say most of the staff was attentive and thorough.