My family had two patients in the hospital over the past two weeks. Both patients' intake was quick and effortless and all of the staff have been friendly and extremely gracious.
My complaint comes with the wait times. Day after day, my grandmother had to wait hours for tests to be done and my father was given the okay to leave yesterday afternoon and we're still waiting on the doctor to actually sign him out even though it's after noon the next day. Honestly, we don't mind waiting--we understand all patients need specific care, but there needs to be communication regarding these wait times. If we're told the doctor will be attending within the hour and that doesn't happen, we need to know why. What exactly are we waiting on? Do we need to make a reservation at a hotel for the night? Do I need to take more time off work?
Incredibly long wait times affect more than just the staff and patients--it affects their loved ones and the plans made to get these people home. I flew in from out of state to help my mother drive home to North Dakota since my father can't drive in his condition. It's a 2-3 day journey when you have to stop every 2 hours to prevent blood clots and administer infusions.
Please, please look into these inefficiencies, or at the very least, start encouraging more transparent communication among staff and to patients.