Berkeley Medical Center

Went to emergency room because I cut my finger. Staff was very friendly. Lady at desk was great. Nurse Karen and Dr Kevin were great. Everyone there was so caring Great staff all around.

Great place to catch MRSA. ER did not submit info to insurance company so I was billed for something that insurance should have covered. Instead of contacting me, they sent it to a debt collector. I gave the debt collector my insurance info and it was covered. Shouldn't the hospital be paying me to do their job?

My loved one was seen by Dr. Ahamdo- cardiologist after having a heart attack. After procedure in the cath lab; Dr. Ahamdo briefly explained his findings and we were told more testing would be ordered and he would come up after to discuss findings, options and further treatment. During the evening patient started having increased chest pain at rest. I questioned why any MD hasn’t come in all day and what was being done. The response was Dr. Ahamdo has left for the day, we don’t have any finished notes or updated orders. They called the cardiologist on call who says “I didn’t do procedure so with no real notes or understanding of the case there is nothing I can do”. I have never been so disgusted by such a poor level of communication which amounts to poor care. All of the nurses were amazing and felt horrible that they couldn’t give us any answers. I am writing to the medical board and the state board to advise of this situation.

Extremely displeased with the customer service and response times on the billing/advocacy end. I had circumstance(s) occur including being over billed, misread wrongful test results by 3 separate nurses, as well as was badgered about my choices on b/c for myself and was told “I have no clue what my s/o is doing behind my back,” after I repetitively shot down the topic of of birth control. I have been dealing with these issues for 4+ months now, and have been billed in total $400 for an ultrasound procedure/dr visit that was supposed to be $75 in total. After wrongful test results and an extremely rude doctor, I confided in Tonya Armstrong to help me in finding a solution for the over billing and steps I could take to resolve everything. Every time I would call I was told wrong information until finally she just stopped answering and ignored my voicemails for weeks. I am sickened by the behavior these people bestow on their patients as well as how they handle things. Tonya told me I needed to understand she was having mother troubles, but proceeded to tell me my troubles weren’t her problems. I will never ever use this facility again and will steer clear, as well should others. I drive almost 2 hours from my home to deal with all of my medical needs at this point. These people are a great example of why our healthcare system is in shambles.

My mother who is immobile needed to get a MRI done back in Feb of this year. They asked us if she was capable of walking. We stated to them she could not even stand. We were then told they had no way to get her onto the MRI table. We asked the technician if they have a lift. After all we have a lift at home to move my mother from her wheelchair to her hospital bed. She stated that she would go find out. Awhile later she returned with a lift that looked to be around 20 years old. It also didn't work with the sling my mother had under her. Her sling works with a lift that has chains & their lift had straps. My father then asked to speak to a supervisor. It is not a easy feat to get my mother back & forth to appointments like this. And we also have to hire transportation to & from appointments. We waited for at least 45 minutes for another technician to come & tell us they were getting some people to lift her onto the table.

This past week my mother's neurologist ordered a EEG to be done. The sleep study dept where the EEG would be done called to schedule an appointment. They were then informed my mother was immobile. They stated they had no way of lifting her. They didn't have a lift to move her & wasn't even trained to use one. It is not difficult to use such lift. I was informed they would see what they could do & call me back the next day. They called back the next afternoon & was still working on a solution. We were told they would call us the next day. That was the last we heard from them. It is pathetic that a hospital can't even purchase equipment to move patients who are immobile. I have done my own research and starting at $700.00 a lift can be purchased. Now why can't this hospital purchase this. It's sad that my mother can't get the procedure done that she needs because they don't have the right equipment. My mother can't be the only person who has had this problem. You would think that a hospital could handle different disabilities. It's such a shame what me & my father has had to deal with. We don't have the means to transport my mother to another facility or believe me we would. You expect more from a hospital & especially one who is aligned with WVU.