I went there for getting varicella vaccine after booking an appointment on call.
When I reached there, I was told that I will have to undergo a regular screening before they could give me the vaccine. I asked if this would be billed to me and the receptionist said that it is a mandatory requirement for vaccine and hence I will not be billed. For this, they took me to a specialist which was weird because I was only here for a vaccine. And after 5 minutes of consultation, I was given a go ahead for the vaccine. When I went to the nurse for the vaccine, I was told that they do not have the vaccine and I need to come some other day. I was furious as I was in school and had made a prior appointment before going. Anyway, I did not have a choice and came after a week to get my vaccine.
Now, after few months I get a bill at my dorm for the initial screen which I was told would not be charged. They billed it as my annual preventive check-up. I was shocked, first of all I was never told it was an annual check up, secondly since when did 5 min question and answer count as annual checkup, thirdly I had already completed my annual check-up (a legit one). There was no way I would pay this illegitimate fee of USD 350. I wrote to them multiple times to dispute the claim but it was never resolved. I got one call from the Doctor's office and the caller was super rude and said that I have to pay this fee. I told her to connect me to her manager and she bluntly said that the manager would have the same answer and disconnected the call. After this incident, I reached out to them multiple times on mail but no response. Now, they have sent my bill to collections and I am being harassed to pay for a service I never knew I was provided. All this looks like a fraud. They made me come twice so that they could bill me for a screening one day since my vaccine was covered by my insurance they could not have extracted the money any other way.
