Beth Israel Deaconess Medical Center

Address

330 BROOKLINE AVENUE, BOSTON, MA 2215 USA

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Phone

(617) 667-7000
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Emergency service available

330 BROOKLINE AVENUE, BOSTON, MA 2215 USA

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Consumer feedback about Beth Israel Deaconess Medical Center

Liz Artmom
Liz Artmom

5 out of 5 stars

posted 3 weeks ago

This is an incredible hospital. Amazing doctors, nurses, and staff. They all took such good care of me during my recent surgery. This was my first experience at BIDMC and I will never go anywhere else!

Geetika Tahilyani
Geetika Tahilyani

1 out of 5 stars

posted 1 month ago

I went there for getting varicella vaccine after booking an appointment on call.
When I reached there, I was told that I will have to undergo a regular screening before they could give me the vaccine. I asked if this would be billed to me and the receptionist said that it is a mandatory requirement for vaccine and hence I will not be billed. For this, they took me to a specialist which was weird because I was only here for a vaccine. And after 5 minutes of consultation, I was given a go ahead for the vaccine. When I went to the nurse for the vaccine, I was told that they do not have the vaccine and I need to come some other day. I was furious as I was in school and had made a prior appointment before going. Anyway, I did not have a choice and came after a week to get my vaccine.
Now, after few months I get a bill at my dorm for the initial screen which I was told would not be charged. They billed it as my annual preventive check-up. I was shocked, first of all I was never told it was an annual check up, secondly since when did 5 min question and answer count as annual checkup, thirdly I had already completed my annual check-up (a legit one). There was no way I would pay this illegitimate fee of USD 350. I wrote to them multiple times to dispute the claim but it was never resolved. I got one call from the Doctor's office and the caller was super rude and said that I have to pay this fee. I told her to connect me to her manager and she bluntly said that the manager would have the same answer and disconnected the call. After this incident, I reached out to them multiple times on mail but no response. Now, they have sent my bill to collections and I am being harassed to pay for a service I never knew I was provided. All this looks like a fraud. They made me come twice so that they could bill me for a screening one day since my vaccine was covered by my insurance they could not have extracted the money any other way.

Tyler West
Tyler West

1 out of 5 stars

posted 1 month ago

I was admitted to BI for Neurological disorder which was never diagnosed and upon discharge got a see ya in 6 months goodbye. The entire time I was there I felt like I was more a display tool for their students and never got any time or diagnosis from a doctor! I am now following up with a different hospital and doctors to get a proper diagnosis and not be put on display for a class of medical students

Julie Rabinowitz
Julie Rabinowitz

1 out of 5 stars

posted 2 months ago

I was very disheartened by my recent experience in the emergency room. Up until 11:00pm my experience would have been great. The tides turned with the shift change. They must save the rudest and most inept for the graveyard shift. It felt like I had been moved to a different hospital. The nurse left me with no information about my condition for hours. Other patients were complaining about pain and how poorly they were being treated. One person had to be restrained. I heard the nurses rude comnents about other patients when they were clearly put out by very reasonable requests. I wonder what other patients heard about me?
My nurse had poor communication skills and appeared not to care at all about making me comfortable. They ran several time consuming tests. After waiting hours for the test results, I received a three minute explanation about test results and treatment of my condition, before being shoved out. Never saw the doctor again. They rushed me out with little or no understanding of my condition and a prescription for antibiotics. I had other positive experiences at this hospital and was shocked by my recent ER visit. I will find any means to get another hospital in the future. Sad that this hospital is not the fine institution it once was.

Stephanie Altavilla
Stephanie Altavilla

5 out of 5 stars

posted 2 months ago

Always professional, clinicians make you feel welcome and like they are caring for one of their family members. They truly put their patients first. Had both of my children there, have my primary care and several other specialty MDs there as well.