Big Bend Regional Medical Center
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Consumer feedback about Big Bend Regional Medical Center
Had to rush my dad to this hospital around 5 this morning after him collapsing. He caught a bad virus and was extremely dehydrated from being at the golf course. He fell straight on his face and messed his face up pretty severely. Walked into this hospital and he needed the nearest restroom. When we asked the nurse where to go she looked at us in disgusted and said “I GUESS YOU CAN COME ON BACK”. She had the worst attitude towards my dad and showed NO SYMPATHY. She seemed like she hated her job and me being a NA in Dallas and about to graduate with my BSN I know what good quality patient care is and she is FAR FROM HAVING THAT. I hope no one has to deal with her.
I had the flu really bad, got dehydrated to the point that I needed an IV in the middle of the night. The nurses not only brought me in in a wheelchair, one of them even offered me his jacket because I was cold in the waiting room! I got taken care of by two very attentive nurses who got me hydrated, gave me Tylenol, and covered me with lots of blankets while we waited for blood test results. They turned a terrible night into just a bad night. Thank you!!
The billing process was horrible. I received a statement several years later saying I owed money but they could not provide detailed information on the charges, only vague information and the date of service. After several months of asking and them not providing the detailed bill, they sent it to collections. Very disappointing.
Great place, great staff! They took great care of my mother! We had to leave big Bend national park with my mom sick with flu, and pneumonia...! They were very thorough, and took great care of her. We had to leave here there as she was admitted... had no worries though they made us feel completely comfortable! Highly recomend!
If you see Dr Koch, don't be surprised to be charged for a follow up, as I was, even though I was told that I wouldn't be charged for the follow up. Later received a bill for the so called no charge follow up. Fraud at it's finest.
