Black River Community Medical Center

Dr. Christopher Montgomery

I have seen him for the past 5 yrs. I would rate him as an average provider.
However, his whole office including himself, the Nurse Practitioner’s and his Office staff and Black River Medical Center has changed significantly. In the past year or so he limits his practice to just one thing or issue at a time and they all refuse to address any additional issues in the same appointment forcing you to make additional appointment to get minor issues addressed. For example, I needed antibiotics for a sinus related problem and it was time for my annual Labs to be drawn. He and his staff refused to address both issues on one appointment visit. This has happened multiple times on my my past 3 or 4 visits there. I was there for only 5 minutes because they acted like they were busy but they were not. Thus this poor review on the provider and Black River Medical Center.
Now it’s all about the insurance copays for the visit. The more visits, the more copays paid and the more money the get from you and your insurance.
I just changed Doctors and could not be happier with my new provider who spends at least 5-10 minutes with me each visit and addresses my common and minor health issues in a timely manner. Bye Bye Chris and Black River.

They don't know what they're doing. :(

Love the doctors and the nurses. But this is the only place I’ve been to that has sent my X-rays to an out of network doctor to look at (before they do that they should atleast tell the patient). So I ended up getting 2 bills in the mail for the same amount and the same day. Me thinking they had sent me 2 by accident I called and paid one. Three or four weeks later I got a letter in the mail from a bill collector. So I paid it again and so I called them, they said that yes the bills were for two different things. I said that’s fine but I expected more than one letter in the mail before I get a letter from a collections agency. I’ll be going back to my normal doctor who isn’t in the network of St.Francis doctors.
And the people in the billing department always have an additude, sometimes just a small additude, for absolutely no reason at all.

I had surgery a this facility last year, the staff was awesome and caring.
I took my younger sister in to the ER after a fall with head and face injuries. They were attentive, fast to respond, professional, friendly, caring and very thorough. She was cared for and we didn't spend hours there waiting. I will use their services again if I need medical care.

The ER saw my husband one Sunday morning when he thought he was having a heart attack. I will miss this ER.