Bozeman Deaconess Hospital
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feedback about Bozeman Deaconess Hospital
Have had three children born here. Every staff member was first class and wonderful. Have always appreciated the ease of access and services available here. Appreciate what they do in this community.
Over the years there have been too many discouraging experiences and outcomes with at lease three doctors, that I have placed my trust in, to give this facility a recommendation. -On two occasions the doctors diagnoses turned out to be incorrect once a second option was sought.
-Drug orders were not placed by the doctor. He forgot. -Final diagnosis was a long time coming...allowing condition to worsen. The doctor stated that a second opinion was not necessary. Outrageous. -On one occasion, what should have been a rather uncomplicated surgical biopsy sent me to intensive care for three plus days. Be careful and ask lots of questions. Do your research.
Cardiology Department provided good service and gets four stars, but the billing department with the fancy-pants title of "Bozeman Health Patient Financial Services" was terrible and gets a zero: worse than one star. One Monday morning I tried to phone that billing department, was on hold for 40 minutes with no answer, then left a phone message with call-back number. Nobody called back. Tried again around 2pm, and left another phone message with call-back number. Again nobody called back. The administration of this hospital, particularly in billing, seems incompetent and inefficient. I noticed when going on to billing's website that lots of functions didn't work, such as the FAQ, which provide an error message when you click on FAQ. And the hospital website still has a message supporting one of the 2018 election's ballot initiatives (I-185?) as of 01/07/2019, a good two months after the end of the election in which that initiative went down to defeat. Hospital administrators need to be held accountable for some really low-quality administration and management. Perhaps a relevant fact here is that Bozeman has only one hospital and thus no alternative and no competitor, unlike Missoula's two hospitals. The billing department and administration in general needs an intensive review and overhaul so that patients, doctors, and nurses can be more professionally supported by an effective administration for a change.
Very very inconsistent care! If you want real help save your time and just buck up and go to Billings. They least have a real grasp on how to execute healthcare.
Night staff absolutely awful. I’m currently 7 months pregnant and I fell down the stairs and broke my toe and sliced my hand open. I was given two male nurses who then told me to take off all my clothes which was extremely uncomfortable. I was put in a room and no one checked on me for almost 45 minutes. No body EVER cleaned my wounds. They just gave me a bandaid. Which is ridiculous. I was hooked up to machines to monitor baby and I couldn’t reach my call button to say I desperately needed to go pee. I had to unplug my monitor limp through the hall at 7 months pregnant with blood all over my foot and hand on the dirty floor and no body would help me find the bathroom and then finally one nurse turned around very annoyed and pointed waaaay down the hall and then proceeded to watch me limp back to the bathroom which I then had to clean my own foot and hand with my little bandaid that they apparently only had on hand. I asked for a wheelchair and they acted as if I slapped them in the face. I was moved to labor and delivery and the nurses there were wonderful! So surprising the night nurses in the ER are so awful and yet just at the other end of the building they have wonderful labor and delivery nurses.