Bozeman Deaconess Hospital
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feedback about Bozeman Deaconess Hospital
Cardiology Department provided good service and gets four stars, but the billing department with the fancy-pants title of "Bozeman Health Patient Financial Services" was terrible and gets a zero: worse than one star. One Monday morning I tried to phone that billing department, was on hold for 40 minutes with no answer, then left a phone message with call-back number. Nobody called back. Tried again around 2pm, and left another phone message with call-back number. Again nobody called back. The administration of this hospital, particularly in billing, seems incompetent and inefficient. I noticed when going on to billing's website that lots of functions didn't work, such as the FAQ, which provide an error message when you click on FAQ. And the hospital website still has a message supporting one of the 2018 election's ballot initiatives (I-185?) as of 01/07/2019, a good two months after the end of the election in which that initiative went down to defeat. Hospital administrators need to be held accountable for some really low-quality administration and management. Perhaps a relevant fact here is that Bozeman has only one hospital and thus no alternative and no competitor, unlike Missoula's two hospitals. The billing department and administration in general needs an intensive review and overhaul so that patients, doctors, and nurses can be more professionally supported by an effective administration for a change.
The worst facility ever. What ever happened to a doctors oath to care for and treat patients with compassion. The doctors lie and for the most part, you have nurses that are burn outs? Or just plain do not care. Here is an idea, treat the patients according to what the patient feels, listen to a patient, they know more about their disease than the doctors. The nurses are just as much of a joke, you take care of patients, but don’t read the patients charts. Give the wrong medications or input an opinion about what you think a doctor would do. Worst facility and quite honestly, I bet your lawyers are constantly busy defending your staff. You almost killed a patient 3 years ago, because the nurse didn’t feel the patient wasn’t seriously ill, 45 minutes later patient was in emergency surgery. I could only hope, there is another facility built closer to bozeman or that The administration and doctors, stop labeling patients and just start treating them with compassion again. Here’s an idea, go read the oath you took and look at it and maybe then, you might remember why you do what you do and for whom. You are not gods, stop acting like one.
Over the years, Bozeman Deaconess has continued to grow, and spread out into nearly all the walk in clinics in the area. They staff walk-in clinics with PAs, and charge the same rate as if I saw a specialist. Probably great for everyone who has insurance, so they screw your insurance company and contribute to everything wrong with rising health care costs in America. They destroyed the reputation of my primary during the purchase of his practise by saying he didn't have good records of the drugs he prescribed over 35 years, so they contacted the DEA to discredit him, and get out of paying for his agreed upon retirement package. Now I'm out the best physician I've had in 20 years, and my old primary can no longer practise medicine. Poor ethics, and the pursuit of the almighty dollar is their only interest. Shareholders should be ashamed of themselves! Always pay before you leave, and get something in writing saying that you have a zero balance and zero due. Part of their common practise is to tell you nothing is due at the time of your visit. They cant even quote you what an office visit might cost, because they prefer to send you a phantom invoice for an insane amount. Don't worry, your first bill might not show up for 6 months, but when it does, if you question the bill, or ask for details, they will let you know that even though this is the first bill you have received, it will go to collections in 30 days. We waited 14 days just to ask why we received a $39.00 invoice from Feb in Oct. They couldn't even tell us what it was for, because it was already paid. I could go on and on but you get the idea. Paying $385 to see a PA for an ear infection is absolutely insane, and I refuse to pay that ever again or go to any Bozeman deaconess affiliated "practise"!!
This entire hospital is a joke; ER, Internal Med, Rheumatologist, etc. I have been going to the hospital at least once a week for the last 3 months and the ER three times to figure out a diagnosis for my ongoing medical problems. In 12 weeks I was passed off to four different doctors, each one more incompetent than the last one, where each doctor said "I was a head scratcher" meaning they couldn't figure out what was wrong with me. I finally got so fed up I decided to drive 2 hours to Billings Clinic and lo and behold, they figured out what was wrong with me in ONE VISIT with ONE DOCTOR. Needless to say, my new Doctor at Billings was really unimpressed with all of the paperwork and blood lab results I brought her from Bozeman Deaconess. Long story short - save your time and drive the two hours to Billings or Helena to get real help.
Also - Billings Clinic is opening a location in Bozeman so hopefully we all don't have to wait too much longer for good help!
If you don't have to go here, don't. Particularly stay away from the disaster of an ER. Staff don't care, the ER techs will probably ridicule you with the nurses and doctors.
Billing transparency is non-existent and their staff are unqualified for much of their duties.