Brandon Regional Hospital

When I was 9 months pregnant with my daughter this year I found out that I have to deliver I Brandon Regional Hospital. I was not very happy about it because I have heard bad opinions about this hospital. But I had no choice because my insurance would cover my delivery only in that hospital.
3 days before I was in labor I came to Labor and Delivery because my baby wasn’t active. The nurses were so nice and helpful. 3 days later when I was in labor I came to the hospital and I can tell you... I had the best experience ever! It was my first baby and I had no idea about giving birth. My nurses, especially nurse Stephanie was the best. She gave me the best labor and delivery experience ever. She was so nice, helpful and patient with me and my husband. I will be forever grateful.

I got to the hospital ER around 9 pm and was taken back for tests soon after that by the friendly hospital staff. That’s where the good part ends. After the tests, I was transported back to the ER waiting room from around 10 pm until 1 am when I decided to leave. The ER was not busy, but I was told that there were no beds available. Because of this, I did not get seen by a doctor. They apologized and told me that I could view my test results online within 12 hours on the hospital portal. The next day I tried to access my records by registering for an account online on the hospital portal. I was able to log into my account, but was not able to see any records and the 12 hour wait period had passed long before. I called the medical records department at the hospital and spoke with someone who informed me that it can take up to 5 days for some types of tests to post to the hospital portal. I told them that I was told by the ER that it would be online within 12 hours. She said that I was misinformed but that she could transfer me to the ER department to speak with someone. ER answered and immediately told me that they could not talk about my visit, my records, or anything else relating to me as a patient. They said that medical records should not have transferred me to them and they transferred me back to medical records. I informed medical records what had just occurred and asked them how I could retrieve my records. The representative informed me that they were open until 4:30 pm and that I could come down to the hospital to retrieve them. She also told me to come to the main entrance of the hospital. So I thanked her and started heading over to the hospital and parked in the garage right next to the main entrance. I came inside the hospital and was immediately greeted by a guy who looked like security. I told him what I was there for and he said that I have to get back to my car and drive across the street to get to medical records. I told him that the woman on the phone from medical records who I just spoke with told me to come there. He said that he didn’t know why she told me that, but he said to hurry because he thought they closed at 4 pm. I told him that she told me 4:30. I drove across the street to medical records only to find that they were closed. While parked there, I called the ER department to see if there was any way to get my records only to be told that they couldn’t talk to me and then they hung up. I tried calling back and let it ring for 3 whole minutes with nobody answering the phone in the ER. If this is how a hospital is supposed to be run, then we are all in serious trouble.

|UPDATE| October 28, 2018

I have, unfortunately, had to go back to the hospital on three occasions since my first visit and review back in July. On these subsequent visits I experienced greatly improved performance in the ER. I was seen and taken care of in a timely fashion by personnel who seemed to put my health first. I wanted to update my first impression of the hospital back in July since, on these additional visits, my experience was quite different. I would also like to take this opportunity to thank the numerous people who made me feel cared about during my stay at Brandon Regional Hospital and who reached out to me regarding my first visit.

I've never gone to any hospital but this one since we moved here 30 years ago. I've stayed in the hospital twice and had no problems. I've been to the emergency room several times and find the staff to be competent and sometimes very compassionate. I just had a biopsy done there and Dr. Thorpe, and his staff, were so down to earth, capable and had great bedside manner. Actually, Dr. Thorpe was one of the most down to earth doctors I've ever met!

Best Hospital ever!! I’m always in every other week because I’m pregnant and I had high blood pressure and other problems going on and the baby suites nurses are outstanding and actually care for you and your little one. Whoever said this is an awful hospital is wrong y’all just want more care cause y’all are “sick” if you aren’t dying and not getting treated the way you want than don’t waste your time giving a bad review

Went in for a serious issue. Never saw a doctor, but was dealt with by a Nurse Practitioner. She treated me as if I was an idiot and had no idea what I was talking about. I had previously had two medical professionals tell me that I needed immediate attention from a doctor for my issue. This NP did not see it that way. She misdiagnosed me and sent me packing with a prescription for antibiotics. The issue was resolved momentarily but came back once the antibiotics ran their course. The NP was rude, condescending, and refused to give me any tests or cultures (that I specifically requested). All in all, they still tried to rob me of almost 2000 dollars that I will be disputing and if it comes to it, getting legal help to make sure they never see a dime from me. They offered no help, disregarded my concerns, misdiagnosed me, and still expect an exorbitant amount money for making things worse for me. 2000 dollars for a prescription that I didnt need. Again, no help was offered, and they misdiagnosed me. GO SOMEWHERE ELSE. AVOID THIS HOSPITAL AT ALL COSTS.