I've never gone to any hospital but this one since we moved here 30 years ago. I've stayed in the hospital twice and had no problems. I've been to the emergency room several times and find the staff to be competent and sometimes very compassionate. I just had a biopsy done there and Dr. Thorpe, and his staff, were so down to earth, capable and had great bedside manner. Actually, Dr. Thorpe was one of the most down to earth doctors I've ever met!

Just brought my wife to this hospital last week for chest pains.

The check in procedure is utterly ridiculous. It took at least 7-10 minutes for them to get her onto an EKG to start to diagnose and the first person to greet her was an egotistical and rude nursing student (male).

That was only the beginning.

After some testing, they decide to keep her overnight. This was 7:30pm. They said they may have a room ready for her by midnight.

Really? It takes 4.5 hours to have a room ready for a patient?

Then, I saw at least a couple of occasions where nurses had not washed their hands prior to looking at my wife (we asked each person if they had washed...massively important to do so)

She got a shot in her belly which has a left a much larger bruise than I have seen for similar shots being given. And, her IV seems to have left a lasting impression.

She had labs done that indicated a problem with potassium, but the discharge instructions said nothing about that, nor did anyone actually go through the instructions. They just gave them to her and said she could go home.

This place is a disaster. People seem apathetic about their jobs, patient centric care does not seem to exist here.

So bad I wouldn't even take my ex wife there. Had a bad experience 5 years ago when I went in for bad pain. They removed my gallbladder, only to discover 2 weeks later when I went to another hospital that I had a watermelon size psuedo cyst on my pancreas. They kinda failed to mention this. Hoped that 5 years later after supposedly changing management that it might have improved. My ex had seizures so when she needed help, I took her to the nearest hospital. She was kept overnight for treatment and observation. We didn't expect a cure, but when she had 8 seizures in one hour while they were trying to discharge her, they refused any care because the doctor was not available. This was the same doctor whose signature was needed for the final discharge. I went to get a wheelchair to take her to my car so we could go to another hospital for treatment. During my search they called security on me. We did finally get out. Took her to Florida Hospital. Within 3 hours they gave her treatment and discharged without further seizures. Add insult to injury, a doctor, at Brandon,she never saw charged her a bill. Only take your worst enemy to Brandon Regional, and only if you feel Guantanamo Bay is too soft and cushy.

I have never had a problem with this hospital and they have treated all my family well. However, I am now in the emergency room and they have this new methods were they bring the patient to triage and you are able to walk in with them, but 3 minutes later when they take them to do blood work and other tests they kick you out and you have to wait in the waiting room outside, while the patient waits inside in a waiting room just for patients. While in one hand I understand that is more convenient for the nurses and doctors because it clears the room and they don’t have to deal with family members, on the other hand is pretty insensitive. Yesterday I was here with my husband and they had me waiting outside the entire time and I had no idea what was happening with my husband. Today we are back at the ER and same things is happening. Every time you go and ask the people at the desk they tell you they will call you back when he is assigned a room. Yesterday he was not assigned a room, he came out and had no chance to hear what the doctor or nurses had to say or what were the next steps, or what tests were performed. They should allow one family member to remain with the patient, especially if it is a spouse or parent.

High risk pregnancy, Delivered my daughter there with a precipitous delivery and despite having some unavoidable medical complications post partum, we had great medical care. The nursing team did not seem rushed, every department was thorough and things went smoothly for our family despite my medical problems. This hospital has gotten a bad reputation from past issues but I cannot say that we experienced any of that.