This is a review of of the emergency services. I had to get a test on a one year old baby ordered by the doctor. First, I will say all the staff were very nice and helpful which is why this is not a one star review. That, and I think the place was genuinely clean. Next, I will list the order of events. 1. Parking-emergency Lot full at 11:30. Parked in main garage. To get to the ER, you basically have to cross the building and walk through the ER which is very confusing. 2. Check-in was fine and almost makes you feel like things are moving along since you get the initial screening done quickly. 3. Registration, not to be confused with actually moving into the ER did not come until after 4 hours of sitting in the waiting room. Waiting room has the hardest freaking chairs, no visible vending machines, no music, only muted cartoon tv. There is no way at all to know your progress. 4. Post registration, things are definitely not moving along. It took another two hours to be admitted. Names are called by individuals who struggle with last names. You could easily miss being called. There are no toys for kids to play with. So at this point, if there was a screen showing your waiting time, you could have ....gotten a bite at the cafeteria (although not accessible from this area) or vending which is somewhere I assume. 5. Admittance- I have only nice things to stay about the staff. One even found us a sandwich which sounded like they could have used a lot more of for other patients who had been waiting for hours. Blood results took 2.5 hours and room was freezing cold were only complaints....just happy to leave really. It seems like the hospital could put a few chairs that don't kill your spine. Maybe some kind of DMV like waiting display. And put vending in the ER waiting area. Possibly even have a cart come in every couple of hours with coffee and sandwiches for sale. Maybe a few books or toys to buy as well. Also, a phone charging station with standard cords would be awesome. At least there is cell service at this hospital as we did the ER once in Norwalk and couldn't contact anyone..in an emergency. Having snack bags stocked once in the ER would be considerate given the number of hours most patients have waited. It almost feels like these inconveniences are done on purpose but if there is a reason, don't expect people to understand. Finally, why did I have to goto the ER for a urine test on a baby. Isn't there another area of the hospital that can cover this..
