Brigham and Women's Faulkner Hospital
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feedback about Brigham and Women's Faulkner Hospital
This hospital is not as good as the real Brigham, the nurses are rude, do not respect the patient, secretaries act as a gatekeeper, should not be answering questions only a doctor or nurse should answer. As a person that works in healthcare I was surprised by what I saw. I have worked at both Brigham and Mass General and can say management was very competent and people knew what they could and couldn't do . I am a professional in healthcare so can absolutely say competent management is part of the backbone needed for good care. Faulkner has good doctors but support staff could use a lot of improvements.
I received MRI results that needed to be reviewed by my primary care. I called to make an appointment with my PCP at Faulkner and was told she was no longer with the practice. I said I would see someone else. They said they were not accepting new patients. I said I wasn't a new patient and the response was "Your doctor is no longer here, so you are no longer a patient here. We are not accepting new patients". I couldn't believe it.
Have been at Faulkner 2x in 2019 for otho dx and bursa treatment. Facility is showing age, but still functional and mostly on time with appointment waiting average under 15 minutes... specialized in orthopedic treatment, treating Dr very precise in treatment and follow up care... biggest problem is wait to see orthopedic exam and lyphadema treatment, average wait 2 months...had to seek out lyphadema elsewhere at MGH Chelsea.
Management, despicable and treat loyal devoted e.ployees horrible.
I had a heart attack, 80 percent blockage to my main cad, they misdiagnosed me, took me off my normal meds, that they realized too late it was a mistake, I cried, I was scared, they argyed and fought, Dr after Dr, right to the security, the experience left me traumatized, I will be eternally grateful I was ambulance to Brigham's in Boston, who did immediate surgery to my heart, I'm alive because of them. They moved into action, diligently, competent, with care, and the relief to know i was getting proper treatment without more damage to my heart .it was the most frightful .for a sprained ankle go to Faulkner, if it's life or death, go to Brigham's in Boston