UPDATE: After posting this, and getting a response from the Ascension Michigan Community Manager, I finally received my first letter from Arbor Professional... It's pretty obvious that they are going back and trying to cover up for the fact that they never once attempted to contact me. I still don't have any verification stating that they will rectify what was put on my credit report. The damage is done!
What a horrible experience with billing! After paying thousands of dollars out of pocket, on top of the thousands my insurance company had paid, they turned me over to Arbor Professional Solutions (formerly Ann Arbor Credit Bureau) for a total of $293.86.
This ended up on my credit report (which is how I found out about it in the first place). No one from Brighton Center for Recovery or Arbor Professional attempted to reach me by phone and they could not (or would not) provide proof that they attempted to send me any letters.
When I reached out, they were very rude, and not helpful. I just wanted to pay my bill, and get it off my credit report. They could have had their money, if they just wanted to provide a little help and assurance that this would be corrected.
I know how this sort of thing works, and it makes sense why Arbor Professionals did not attempt to reach me. They didn't think the 50% or 60% of $293.86 was worth their time, so they just threw it on the credit report and moved on.
This is not how you do business with people who have paid you so much money. It was a small remaining balance, and I would gladly have taken care of it. I still would, if I knew that it was going to be taken off my credit report.
Ascension should stop letting Brighton Center for Recovery run rouge, and shouldn't be turning any unpaid balances to little mom-and-pop credit reporting companies who employ sub-par workers who don't provide any customer service or follow their own policies.