Brighton Hospital
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12851 GRAND RIVER RD, BRIGHTON, MI 48116 USA

Address

12851 GRAND RIVER RD, BRIGHTON, MI 48116 USA

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Phone

(810) 227-1211

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Consumer feedback about Brighton Hospital

Drew Priebe
Drew Priebe

1 out of 5 stars

posted 1 month ago

UPDATE: After posting this, and getting a response from the Ascension Michigan Community Manager, I finally received my first letter from Arbor Professional... It's pretty obvious that they are going back and trying to cover up for the fact that they never once attempted to contact me. I still don't have any verification stating that they will rectify what was put on my credit report. The damage is done!

Original Post:
What a horrible experience with billing! After paying thousands of dollars out of pocket, on top of the thousands my insurance company had paid, they turned me over to Arbor Professional Solutions (formerly Ann Arbor Credit Bureau) for a total of $293.86.

This ended up on my credit report (which is how I found out about it in the first place). No one from Brighton Center for Recovery or Arbor Professional attempted to reach me by phone and they could not (or would not) provide proof that they attempted to send me any letters.

When I reached out, they were very rude, and not helpful. I just wanted to pay my bill, and get it off my credit report. They could have had their money, if they just wanted to provide a little help and assurance that this would be corrected.

I know how this sort of thing works, and it makes sense why Arbor Professionals did not attempt to reach me. They didn't think the 50% or 60% of $293.86 was worth their time, so they just threw it on the credit report and moved on.

This is not how you do business with people who have paid you so much money. It was a small remaining balance, and I would gladly have taken care of it. I still would, if I knew that it was going to be taken off my credit report.

Ascension should stop letting Brighton Center for Recovery run rouge, and shouldn't be turning any unpaid balances to little mom-and-pop credit reporting companies who employ sub-par workers who don't provide any customer service or follow their own policies.

Uncle Chuckles
Uncle Chuckles

1 out of 5 stars

posted 3 weeks ago

taking a heroin addict off in less than 5 days is a joke. They are on a small taper no matter what. You have been warned.. And Dr kane was nice but he left. Very few who know exactly whats up

robert ferguson
robert ferguson

5 out of 5 stars

posted 3 months ago

This place saved my life. If it was not for Brighton I don't know where
I would be. The staff and counselors are the best ! If you need help with a drug problem this is the place for you. Also the food is good to. So if you need help or a loved need help this is the place to call.

Uncle Duck

Mistie Felty
Mistie Felty

1 out of 5 stars

posted 4 months ago

Where do I even start, this place is a joke. They only care about the insurance they don't care about your individual health. They are so textbook it's ridiculous. They run this facility like a prison. I guess if you don't have a family or are homeless this would be a "vacation" for you. The only good thing I have to say about my visit is the actual patients that are there with you make a HUGE impact , just knowing that you are not a lone. On top of it the whole time I was there almost all the men were talking about every womens looks and body I mean really I never knew a rehab was a dating place. They try to make family and friends day look so "perfect" ha big frickin joke. I do not recommend this place at all.

Brian G
Brian G

5 out of 5 stars

posted 4 months ago

The negative reviews here are hilarious. They are so obviously written by people who didn't follow the program or have glaring mental disorders; don't fret. I had an amazing time at Brighton... they truly saved my life. I've maintained 100% sobriety from alcohol since leaving after a 10 day stay (combined with AA meetings and therapy afterwards of course... you can't do it alone).

It's not perfect. The food is kind of blah (CARBS CARBS CARBS) and the water in the bathroom sinks smells like rotten eggs and makes you gag when you brush your teeth with it but it's well water what do you expect? While I was a patient there were four people cheating on their spouses with each other so don't do that; it's gross and a sure sign that your life is probably way more of a mess than you think it is. There are some bad eggs sometimes; it's a rehab so you have to kind of expect that. They usually give up and go home after a few days to shoot more dope so it's all good.

Despite the mental-midgets, I made quite a few friends here that I still stay in touch with. There are plenty of leisure activities to keep you busy as well as educational classes to teach you everything from coping skills to the science behind addiction. There are a few "teachers" (really just staff who have a dual-role) that kind of phone it in but the majority are awesome (VIC AND ABBY ROCK!).

Life changing experience. If you're a human pile of trash you won't get much out of it and you aren't going to stay sober anyway. If you have an open mind and truly want long-term sobriety, it's worth a shot. You only get one life.