Brighton Hospital



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(810) 227-1211
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Consumer feedback about Brighton Hospital

Madonna Hayes
Madonna Hayes

5 out of 5 stars

posted 7 months ago

I would not have been able to get clean if it weren't for this place. Most of the staff are also recovering addicts so they understand. The food is amazing and there are plenty of healthy options. As for the negative reviews- do not let them deter you from admitting yourself. I almost let them steer me away and thank God I did not. This place saved my life. Recovery takes work. I suspect that the negative reviews are from people who expected to be magically cured just from going. No. They give you the tools for recovery and offer a safe environment to detox and sort out the emotions that we have been masking with drugs for so long. But it takes willpower and hard work. I could not manage the withdrawals at home. I needed this place and I highly recommend it.


5 out of 5 stars

posted 3 weeks ago

(update) I am now one year sober and I give a lot of credit to Brighton for that. I don't go to A.A. but I do still see a therapist and I haven't even thought about drinking in at least 6 months. I stand by what I said in my original review: take it seriously and put in the work and you will do well.

The negative reviews here are hilarious. They are so obviously written by people who didn't follow the program or have glaring mental disorders; don't fret. I had an amazing time at Brighton... they truly saved my life. I've maintained 100% sobriety from alcohol since leaving after a 10 day stay (combined with AA meetings and therapy afterwards of course... you can't do it alone).

It's not perfect. The food is kind of blah (CARBS CARBS CARBS) and the water in the bathroom sinks smells like rotten eggs and makes you gag when you brush your teeth with it but it's well water what do you expect? While I was a patient there were four people cheating on their spouses with each other so don't do that; it's gross and a sure sign that your life is probably way more of a mess than you think it is. There are some bad eggs sometimes; it's a rehab so you have to kind of expect that. They usually give up and go home after a few days to shoot more dope so it's all good.

Despite the mental-midgets, I made quite a few friends here that I still stay in touch with. There are plenty of leisure activities to keep you busy as well as educational classes to teach you everything from coping skills to the science behind addiction. There are a few "teachers" (really just staff who have a dual-role) that kind of phone it in but the majority are awesome (VIC AND ABBY ROCK!).

Life changing experience. If you're a human pile of trash you won't get much out of it and you aren't going to stay sober anyway. If you have an open mind and truly want long-term sobriety, it's worth a shot. You only get one life.

Amy Skotzke
Amy Skotzke

5 out of 5 stars

posted 3 months ago

Excellence! Fantastic team of professionals coming together with a passion for bringing healing. Truly impressed with the staff!! The majority of the staff are in recovery themselves.

Garrett P
Garrett P

1 out of 5 stars

posted 6 months ago

Brighton’s staff are superb. Mileu techs, therapists, nurses, doctors, often have first hand experience with addiction and decades of sobriety so they’re able to have meaningful connections with the patients. Unfortunately, the program is extremely expensive and run like an assembly line. If you take the excellent staff out of the equation, you’ll realize that patients are in-and-out like planes at an airport. Insurance companies have a lot to do with this, but treatment centers like Brighton have the responsibility to fight back and lower costs, allowing patients an adequate amount of time in treatment.

I’ve heard patients say that the halfway houses actually hinder their sobriety more than help.

The incredible staff made me realize that I need to wake up considering the consequences of my addiction.

Brighton needs to wake up too.

Drew Priebe
Drew Priebe

1 out of 5 stars

posted 9 months ago

UPDATE: After posting this, and getting a response from the Ascension Michigan Community Manager, I finally received my first letter from Arbor Professional... It's pretty obvious that they are going back and trying to cover up for the fact that they never once attempted to contact me. I still don't have any verification stating that they will rectify what was put on my credit report. The damage is done!

Original Post:
What a horrible experience with billing! After paying thousands of dollars out of pocket, on top of the thousands my insurance company had paid, they turned me over to Arbor Professional Solutions (formerly Ann Arbor Credit Bureau) for a total of $293.86.

This ended up on my credit report (which is how I found out about it in the first place). No one from Brighton Center for Recovery or Arbor Professional attempted to reach me by phone and they could not (or would not) provide proof that they attempted to send me any letters.

When I reached out, they were very rude, and not helpful. I just wanted to pay my bill, and get it off my credit report. They could have had their money, if they just wanted to provide a little help and assurance that this would be corrected.

I know how this sort of thing works, and it makes sense why Arbor Professionals did not attempt to reach me. They didn't think the 50% or 60% of $293.86 was worth their time, so they just threw it on the credit report and moved on.

This is not how you do business with people who have paid you so much money. It was a small remaining balance, and I would gladly have taken care of it. I still would, if I knew that it was going to be taken off my credit report.

Ascension should stop letting Brighton Center for Recovery run rouge, and shouldn't be turning any unpaid balances to little mom-and-pop credit reporting companies who employ sub-par workers who don't provide any customer service or follow their own policies.