Went to the ER 11 months ago and had a GREAT experience! Was checked in at the ER, then about 5 minutes later was taken to an exam room. A short wait brought an attentive doctor who actually listened, and I was treated and on my way in probably an hour, total. I realize that had there been several medical emergencies rolling in while I was there it could have taken VERY much longer at each stage, so I did go at what turned out to be an opportune time. I had caring staff and no problems with snarky, mean or unprofessional staff at any point of my visit. When we are ill and in pain we may be short-tempered and cranky ourselves, and often people will respond to being treated badly by returning the favor, so maybe some of the many complaints about staff reflect that.
The billing costs here are outrageously high, even with decent insurance. Imperial Point is supposed to be a public, non-profit hospital, but their billing costs exceed that of a private, for-profit hospital. Just to give one example, a Tetanus shot here at the Blue Cross negotiated rate will cost you $393. The Healthcare Bluebook and other cost comparing sites advise that a Tetanus shot should cost around $48. They are absolutely unconscionable with their charges!
Today, I give it 5 stars. Excellent service from start to finish. I was with my daughter for outpatient surgery and everyone from the woman who greeted us at 5:30am to the person who helped her into the car at 11:30am exhibited exceptional service. Her pre and post op nurse, Suzette was competent and caring. My daughter is a Nurse Practioner so would never have allowed me to give this hospital and its employees high marks if it wasn't a great experience.
BEST operative care! My preopt nurses were fantastic, each one: Susette, Barbara, and Jodi. I CRIED on their shoulderd they took such good care of me. THANK YOU for restoring my faith in good caretakers.
This facility is top notch ! From the moment I entered Emergency , the staff was attentive and very cordial . The nursing staff , especially the 5th floor nurses Carline and Michelle , were all the best I have had through out my life . The rooms were very clean , the amenities far above normal ( big screen TV , toiletries , blankets ,etc,) . The doctors made sure , sveral times , all the tees were crossed and I's dotted , explaining my procedure in terms anyone could understand . The operation occurred when it was scheduled , and I was on my way home in 3 hours . I would rate the ENTIRE stay A++ . Oh , and the food was ab/fab ! ! ! Thank You I.P.H. .