I have been here several times and I have always been treated with respect and dignity . The nurses response time was better than others that I have been in and they kept me informed on the medications that I was given and did so without disturbing my rest more than was necessary
I asked a question literally, then they called security for nothing or because he didn't want to answer my question!!!!
Terrible summarizes the service and experience.
Keep in mind this is my own experience. My gf is pregnant and we came here as a precautionary step due to some complications.
I walked in to a ( literally ) room full of pregnant women at 10am. They had all been there waiting approximately for 4 hours. Each.
When approaching the front desk they were courteous, processed us, and us to hold off and wait.
Cool. Not bad.
There are women here that are literally having contractions sitting in a wooden chair doing their breathing exercises. That's sad. At least give them a bed to be comfortable in or something.
When the staff members are asked where a specific person "I don't know, please wait and they'll come back soon"
Their own staff members are bickering about hurrying and finding them.
Now, a hospital isn't about "customer service", but when you come you expect them to be professional and prompt specially when you're in a serious situation. Not here. I don't know why I didn't do my research on hospitals that were going to deliver my son.
I DO NOT RECOMMEND THIS HOSPITAL.
I wouldn't be surprised if one of the women here gave birth out in the hall!
Overall lack of professionalism, terrible patient care, and get some more chairs for these pregnant women. Jeez.
I would come here all the time, this was named my favorite in the whole state of California. For some I get the feeling that the doctors here don't care no more..I understand it's an emergency..still the care is not there anymore... I prefer Martin Luther King Community Hospital from now on, they care more about the patients then anything... you will not leave the hospital unless you feel good..good luck going to California hospital.
BORN HERE AND MY MOTHER WAS TREATED LIKE A QUEEN HERE - GOOD STAFF AND EXCELLENT DOCTORS. IF I HAD A CHOICE I WOULD LIKE MY FIRST BORN TO BE BORN IN DIGNITY CALIFORNIA HOSPITAL