Honestly this place is okay, but sometimes the staff are just so rude especially at the pharmacy. I love the doctors but I wish they would try and understand their patients a little bit more and not rush things. Especially for the patients who don’t speak English.

I have called the CHA cambridge financial office seeking for information about what type of insurance they take, the person that picked up the call was really unprofessional and rude, she was trying to go back and forth with me when i was just trying to get the information, she was approaching me in a rude way and trying to rush me, not only that she sounded angry like she didn't want to do her job, plus i had to explained to her 3 times the reason of my called, when she finally understood what i needed she tried to say that i was the one that couldn't understand her, she had a really nasty attitude people like that shouldn't be allowed to work with patients information. This is a really good hospital, i had my baby there but they need to hire better staff to deal with customer service and patients information.

The day my son was born at the CHA hospital was the happiest day of my life. But this review is not about that day. The review is about indifferent, unprofessional staff and horrible unacceptable service at CHA’s ER. We got dismissed from the maternity ward on the 16th and were seen at the CHA Malden the following day for checkup. The bilirubin level was high and as a precaution the doctor suggested we do the test at CHA Cambridge emergency room lab the following day since it’s a Sunday and CHA Malden’s lab will be closed. Not suspecting any issue we agreed. So on 03.18.18 we drove up to CHA Malden Emergency room to get a 1pm bloodwork test ordered by our pediatrician the day before. And here is when a nightmare started. I should probably reiterate that my baby was only three days old and i was clearly sleep deprived, tired and hormonal . Here we were in the end of the flu season in the busy emergency room- not fun. After a 30 minute wait to talk to her, the receptionist dismissed us immediately after being told what we were there for: “ We don’t do this here. I don’t know where you were sent but it’s not here. May be upstairs. “ So we took the elevator up to the hospital’s lab . When after another half an hour standing at the lab window waiting to be helped someone finally came out. That lady was also very indifferent to our problem to find where we were sent: “we are closed today. It’s not here. “ That was a breaking point for me and i said: “ you work here at this hospital, so you are going to help us because we need bloodwork done and the doctor sent an order here. We are not leaving until someone helps me and my 3 days old son!!! “ The other two people that came out at this point did not know what to do either. So i suggested that they dial an on-call doctor at the CHA Malden and figure out what to do. So they did and the doctor on call confirmed that we have an order for bloodwork and need to go to the emergency room lab to get blood drawn. Down to the 1st floor we go again. The rude lady in the ER finally checked us in. We spent a few minutes in the ER room where the nurse checked my baby’s temp, oxygen level and drew blood. Then they dismissed us and we went home. Absolutely unacceptable service by all the parties involved. Is this done to all the 3 day old children and their mother’s or are we the only “ lucky” ones? People are in the hospital to get treated, not to get mistreated. Imagine my surprise when my insurance sent me the letter that CHA ER charged them over 1K for the service of which $150 was my co-pay. That is a very expensive bilirubin test order that i had to give to my baby both financially and emotionally. Hospitals need to have clear protocols and follow them- This needs to be fixed immediately so the staff at both CHA Malden and CHA Cambridge know what to do in the situation like this- simple blood test on a Sunday.

I may move out of Somerville because of how bad this place is! Never go! I am going to picket! As a doc about their blatant disregard for patient care or human decency. Are you comfortable with your patient data at CHA? I am not! #Wannabehospital

I went to this ED two months ago for a hand laceration and while I was there realized that one of my fingers was completely numb and I was concerned I had severed a nerve. I was also concerned I had hit an artery with the amount of bleeding and swelling. The PA lacked confidence and the MD did not even examine me (I will leave their names out) but they were both very condescending towards me when I told them my concerns and when I asked if there was plastics or hand orthopedist who could see me. They said there was no one like that available on weekends. I asked if I should leave and go to a hospital in the city where a specialist would be available, but the MD told me that on a Sunday there would not be a hand orthopedist available at any hospital and either way the treatment would be the same....suturing. That following week I tried to get in with CHA's 1 hand orthopedist who happened to be on vacation for a week and a half, and they could only get me in with sports medicine (seriously!). I found another doctor at another hospital system and ended up having hand surgery for nerve repair almost 2 weeks later. There was also an artery that was severed that could not be repaired that late in the game. I have had many people tell me that there is always a hand specialist on call on the weekends who come if needed. Losing the artery is impeding circulation and healing of the wound even 6 weeks post op. Would NEVER recommend this ED for anything no matter how small you think it might be.