Cambridge Health Alliance

Honestly this place is okay, but sometimes the staff are just so rude especially at the pharmacy. I love the doctors but I wish they would try and understand their patients a little bit more and not rush things. Especially for the patients who don’t speak English.

Highly unprofessional and I felt very discriminated. The nurses/doctors completely disregard everything I told them and how I was feeling.

There are some great providers. But it is a huge bureaucracy and it can be incredibly difficult to reach a human being who can help you refill a prescription. I have been forwarded now to three different phone numbers and no one answers, and the voice mail isn't set up. I am an immigration attorney for a living, and frankly dealing with CHA bureaucracy is almost as Kafkaesque as dealing with certain large federal agencies. I don't usually post reviews on google, but nothing I have written here is any different than one I have told CHA time and time again in my client satisfaction surveys. If anyone from CHA reads this PLEASE tell me how to speak to a person who works in the Macht Building, the operator keeps sending me to people who have no voice mail. Thank you.

I am extremely appalled by the choice of staff/students at this facility. One of the students posted a video via social media having a grand old time smoking marijuana before her shift. The women continued to record herself intoxicated trying to help a resident get off of her hospital bed, ALL OF THIS IS BEING RECORDED ON SOCIAL MEDIA BY THE WAY! She seemed to be way more interested in recording the resident struggling to get out of bed then doing her job and helping the resident! What happen to patient privacy? Pictures of this women are posted all over the internet not quiet sure how she landed a position with this facility but that behavior should not be tolerated in this environment. How will any family feel comfortable leaving there loved ones with weed smoking CNA's that record themselves on the job! I feel so bad for the resident in the video. Unbelievable !
This person was trained through JVS CNA training what a shame! This was at cambridge hospital !

I have called the CHA cambridge financial office seeking for information about what type of insurance they take, the person that picked up the call was really unprofessional and rude, she was trying to go back and forth with me when i was just trying to get the information, she was approaching me in a rude way and trying to rush me, not only that she sounded angry like she didn't want to do her job, plus i had to explained to her 3 times the reason of my called, when she finally understood what i needed she tried to say that i was the one that couldn't understand her, she had a really nasty attitude people like that shouldn't be allowed to work with patients information. This is a really good hospital, i had my baby there but they need to hire better staff to deal with customer service and patients information.