Carolinas Healthcare System Pineville

Address

10628 PARK RD, CHARLOTTE, NC 28210 USA

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Phone

(704) 379-5000
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Emergency service available

10628 PARK RD, CHARLOTTE, NC 28210 USA

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Consumer feedback about Carolinas Healthcare System Pineville

Atrium Health Pineville
Reviewed from Google

2.5 out of 5 stars

Chris Raccuia
Chris Raccuia

1 out of 5 stars

posted 2 days ago

My wife and I are working with the OBGYN group in Pineville. Doctors and staff are doing a very nice job.

On another topic, the Billing Department's incompetence knows no bounds.

We have on many occasions (at-least 4) attempted to gain clarity on outstanding bills and payment schedules. Each time, we are given different information, with different invoice totals.

Like most medical institutions, the “business” side of things at Atrium is a disaster. I can’t blame the employees we speak to, as it is managements fault they are insufficiently trained.

Is there anyone at Atrium that can have an intelligent conversation, with accurate information, to allow my wife and I to gain clarity and resolution?

Looking forward to a response.

R Hammond
R Hammond

5 out of 5 stars

posted 2 months ago

Luckily, I had an amazing experience during my ER visit. The wait time in the triage area was literally less than five minutes, and everyone I came in contact with (nurse, technician, PA, billing associate) made the entire process a quick and pleasant one. My entire visit was probably an hour long and that included same-day lab testing.

Wanda Wilson
Wanda Wilson

1 out of 5 stars

posted 3 months ago

Extreme lower back muscle spasms, had to go by ambulance. After 5 hours after sitting in the wheelchair, both legs fell asleep. I could not feel them or move them. I could get no help. Finally got on a stretcher in the hall. Woke up and heard the nurse telling the doctor I had been there for 11 hours and had to go. We had a 30 second conversation and I was discharged. Was not even put in a wheelchair to leave. WHAT RATING WOULD YOU GIVE?

Jay Bastian
Jay Bastian

5 out of 5 stars

posted 3 months ago

I haven’t experienced the ER here where most of the poor reviews are directed. I’ve had two orthopedic surgeries here in the last 12 months though and would have to say the experience was outstanding. The check in process is very efficient, the staff from administrative to medical are all well trained in their respective positions and are customer service focused. The care and procedures to minimize infections was very obvious and the outcomes at least for me have been most successful

John Mussman
John Mussman

5 out of 5 stars

posted 5 months ago

One of Charlotte's finest medical facilities. Being in the ER there a time or two myself! Treatment for me was as good as it gets! GREAT! And for severe trauma they offer "LIFE FLIGHT" or Air lift. And maybe in my case most significant Atrium Health "Stroke Unit" saved my 78 year old father's life. What? So grateful. Thanks for all who dedicate their lives saving others!!!