Caverna Memorial Hospital
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feedback about Caverna Memorial Hospital
The nurse took all my meds on the computer and asked what the problem was.I told her and then the doctor came in. I had AFIB and high bp.
The doctor gave me 3 PRESCRIPTIONS THAT I WAS ALREADY TAKING.
the nurse, bless her heart
Told the doctor what he had done and ask for something that I needed.
I said never mind. I am leaving.
My heart rate was 170 and my BP was 204 over 100. '
I want to make something very clear here. This place was by far one of the worst experiences I have had in my life.
Traveling from out of state our 3 year old son had a slight temperature that spiked quickly and he turned grey and lethargic and could not speak. We called 911 in desperation and we were quickly directed to this hospital.
This was the filthiest hospital I have ever been in. There was a grime built up on the floors and walls unlike anything I have ever seen in a medical facility. The cabinets were smeared with god knows what and falling apart and there was trash (used rubber bands, discarded plastic pieces from the medical tools, etc) just strewn about the floor. Strike 1.
We waited for too long with panic building as our son was all but fully limp in our arms and it was visible he was in a bad state. The staff simply stared at us like we were clearly an inconvenience to them and should be avoided at all cost lest they might have to work. When we were finally seen...I have been to many hospitals in multiple states due to various health issues and moving several times. I have never...EVER dealt with an entire staff and doctor that made my family feel like we were an annoyance just because out of towners walked through their door with a baby and wanted answers as to whether or not we should continue forward with our 8.5 hour drive home.
The nurse came in and could not remember whether or not my son was a boy or girl or if he was even the right patient. Took his blood work and...dropped the cap for the blood work container onto the floor. Ok...I’ve seen this happen before and the cap is immediately discarded. Nope. She popped it right into the blood work tube after it had rolled a bit under the filthy table In our room and proceeded to tell us she messed up and couldn’t remember which patient our daughter (son) was. At this point there were empty rooms in the ER and we expected to at least be told if we should stick around if this was an emergency or not or if we could find another hospital elsewhere. Our doctor was moseying up and down the hallway with his hands in his pockets like he didn’t have a care in the world each time we asked if there were updates we were told “it could be an hour...it could be much more...I don’t know” and kept walking. We took our very much still sick son out after our fourth try to have any sort of clue as to could this be something deadly or can we move to another facility for better service and booked it to the next closest city.
For the love of god do not take anyone here. It is filthy. It was like the staff were something out of the twilight zone. I shudder to think of what would have happened if it had been a life or death situation and question if anyone there could have been competent enough to actually deal with an emergency.
On a lighter note the other nurse that saw us was kind enough to bring both of my boys popsicles and get a giggle out of my 3 year old and she is alone the only reason this place is even getting a solid star. If it were possible and not for her I would be giving this a negative star review.
I was at the ER earlier today and was diagnosed with a bleeding ruptured eardrum. They wouldn't do anything for the pain!!! It was bad when I went in but, after he got done examining me the pain was so bad that my blood pressure was very high due to the pain. The nurse said we don't give narcotics for earache... Well this wasn't just your ordinary earache it was a bleeding ruptured eardrum! The pain was so unbearable! I was in tears and to mention again my BP was high due to the pain. The nurse was more rude than the Dr! If that had been one of there kids or relative they would have done what ever they needed to to have gotten them out of pain! I wasn't there to get pain pills, I was just wanting to get some immediate relief for my situation. Its pretty bad that a person can't go to the ER and get some help- relief because of all the drug addiction around here. SMH!!!!! I WILL be consulting the hospital administration and more! I would not recommend this hospital to ANYONE! Also the nurse staff is very rude! I think they need to seek another career, one that they can actually be nice to people and not judge!!!
Our experience in the emergency room was a comedic tragedy. My 80 year old mother came in by ambulance for fastest assessment of potential breaks from a fall. Upon learning she'd broken her ankle, foot, and elbow, the ER physician refused to authorize ambulance transport to HMH in Elizabethtown for treatment. At my request they called the orthopedic, but would not relay to him the severity of her injuries so he might obtain hospital admittance. The ortho did give specific instructions for splinting her broken bones, but the ER physician didn't follow them! They ushered her back into the car to go home with no concern as to how she'd manage through the night, or how she'd make it the next day to HMH. PATHETIC.
They act like you making them do something they don't want to do. I have locked in there and they will roll their eyes knowing they have to work. They don't communicate well and they keep sending my bills to the wrong agency when I told them over four times where to send them. It's VA it can't be that hard I gave them a card and everything with the address but they don't want to put in the extra effort to send the bills to Nashville instead of the bills to Louisville. I I am not satisfied with them at all