My experience with the health-plan-assigned hospitalist, Dr. Mandip Arora, at Centennial Hills Hospital in 2016 was very poor and - in my opinion - below the acceptable minimum standard of medical care.
And this was not because my family member, who was hospitalized for what is normally not a life-threatening condition (bilateral lower leg cellulitis), unexpectedly died just 6 days later.
Dr. Arora appears to have consistently poor ratings on the various healthcare provider websites such as Vitals, Healthgrades, WebMD and the like, as well as a substantial paid malpractice settlement recorded with the NSBME.
If you enjoy being kept in the dark about what is really going on when a family member is in fact dying, then this is the physician and the hospital for you!
Dr. Arora and other medical staff at Centennial Hills Hospital are real experts in the silent treatment who will ensure that you remain uniformed and will need to personally consult the pertinent medical records later on to render your own diagnosis. This attending physician has to this day failed to discuss the patient's care and what actually happened - why mere lower leg cellulitis ultimately ended in pneumonia and death.
When the originally fully conscious, mentally sharp and completely oriented patient suddenly became totally unresponsive on the fifth day of hospitalization - likely due to multiorgan failure in sepsis - and the consulting neurologists were busy ruling out possible neurological causes, an infectious disease specialist (Clint Anderson PA-C medical practice of Dr. Dhaval Shah) ordered a 2-view chest x-ray to check for possible aspiration pneumonia.
Interestingly, a post mortem review of a prior chest x-ray in the patient's medical records indicated that pneumonia as well as congestive heart failure were likely already present shortly after the patient's admission some 4 days earlier.
Neither of these two life-threatening diagnoses was ever mentioned by Dr. Mandip Arora or any of the other treating physicians/nursing staff at Centennial Hills Hospital either downstairs in the ED or upstairs while the patient was still alive and fully conscious.
Of course, the problem with this is that if the medical personnel treating the patient were unaware of such important diagnoses, then perhaps the patient was not treated properly and the fatal outcome could have been avoided? I still wonder about this to the present day.
Two months after the patient's death, I contacted Dr. Arora, Dr. Dhaval Shah and the CEO of Centennial Hills Hospital, Mr. Sajit R. Pullarkat in writing regarding my concerns about the patient's care asking for clarification.
Although Mr. Pullarkat was the only individual courteous enough to promptly respond, his letter was little more than an acknowledgement of my concerns. No pertinent information or any meaningful explanations were provided.
Needless to say, condolences were never expressed by Dr. Arora or any of the "professionals" at the medical practice of the admitting physician, Dr. Dhaval Shah.
During the past two years, I have had to go through the extremely time-consuming process of filing complaints in this matter with the Nevada State Board of Medical Examiners and the State of Nevada Bureau of Health Care Quality and Compliance.
If this sounds like a fun thing to be doing shortly after a family member unexpectedly dies and you are naturally busy doing many other things such as grieving, then by all means feel free to consult Dr. Arora and the other "outstanding" medical practitioners at Centennial Hills Hospital for your emergent healthcare needs.
My family and I will not be doing so in the future: the crucial elements of trust, forthrightness and respect are missing at this hospital.
I give Centennial Hills Hospital two stars instead of just one since the patient's prior contacts with this healthcare facility - one ED visit and two brief hospitalizations all in 2015 - had been quite good. And the nursing staff was consistently kind and attentive overall.