Centennial Hills Hospital Medical Center

I believe the hospital has unfairly received a bad rap. I had to go in for excessive bleeding and I was not only treated with respect and dignity but all of my nurses, the lab techs, and my PA treated me very nicely and with genuine concern. A special thank you to the nurses Noel and Brittany, your bedside manner is amazing. My PA, whose name I can't recall (a very pretty African American woman) was very thorough and took her time to talk to me like a human being. Plus, since I'm uninsured, they gave me a discount and a payment plan. I'm very pleased.

Top notch medical team. There is nothing I would do or change in the ER to make our experience any better. Thanks to the entire team for saving my daughters life.

I was hospitalized in September for three days and told that I had a 500.00 deductible, so I paid it at the time of admission and then in January of 2019 I received a bill for 1000.00. I called and they said no your deductible is 1500. I asked why I was told it was 500 and charged 500 at the time of Admission. I was told I don’t know but you owe us another 1000. So I begun to send 100.00 a month every single month. The 1000 is now down to 300.00. Today I get a collection letter saying I owe 400.00 which they did not credit the recent 100. Why collections? They are getting paid every single month since they notified me of the debt which is kinda questionable anyway. I will continue to pay the 300 as I have been and if this ends up on my credit report of which I have a 750 score I will seek legal action for the harassment and the incompetence of the billing Dept at this Hospital.

What a nightmare. I don't think anyone cares about patients at this hospital. ER wait times were so-so. Front desk woman didn't seem very happy. Nurses were all pretty blah. Too many unnecessary tests and scans ordered. A nice girl took my x-ray. Seemed to go downhill after that. An MRI was ordered for reasons I can't comprehend. The blonde girl who did my MRI was terrible. No personality and rude. Pretty sure she wouldn't have cared if I died on the table. Just a number to these people. Discharge nurse was tolerable. Maybe teach employees to make eye contact and TRY to pretend to care for the patient. A smile wouldn't kill any of these people either. Oh, and good luck getting a doctor to see you in a timely fashion.

Good luck trying to pay your bill or get ahold of ANYONE at this hospital. Their phone tree is a joke and they constantly hang up on you after waiting for 30+ minutes at a time