Centracare Health - Monticello
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I gave birth to my daughter here and I couldn't have asked for a better care team or facilities. My nurses and doctor were always attentive, upbeat, and encouraging. At one point I said I was cold and without having to ask, they moved me to a warmer room. One nurse was having trouble putting in my IV and again without me having to ask, she went and found a more experienced nurse to do it. I wanted to avoid taking any pain meds and they were respectful and accommodating of my birth plan. I felt like my doctor and nurses were very warm, patient, and caring throughout the whole process. One nurse in particular (Lois) really hustled her butt off helping me and I'm so grateful that she was there. The day after the baby was born, they played a lullaby over the hospital sound system which was a sweet touch. I also took the prenatal class here with my husband and it was informative and inclusive, we felt pretty prepared once it was finally time. I would definitely recommend this hospital to any expecting mothers out there.
We've unfortunately had to make 2 trips here to the urgent care and the E/R for the kids in the past 9 months since moving to the area. My husband summed it up best when he said that it was the nicest E/R he'd ever been to--in terms of the facility itself, as well as the staff, and small conveniences such as the "vending machine" dispenser for prescription medication. Overall we felt like we were in excellent hands here. We are so happy with this Centracare location, and are impressed with the local area Centracare system overall.
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Avoid the ER at all costs. As a doctor, I’ve been in many ERs, both as a provider and a patient. The bed was filthy with crumbs and lint; clearly the linens hadn’t been changed. I was left in the triage room and never put in a regular ER room. The nurse was extremely rude and the doctor completely ignored my pain despite having a history of kidney stones. He botched my IV and left an open catheter in for five minutes which could have easily gotten infected. Waited 40 minutes to get toradol (I told them I didn’t want anything addictive). The physician could barely speak English. Go to Maple Grove or Princeton or Buffalo. But avoid this place.
The service was absolutely terrible. I have been here for two hours & have talked to a doctor for about three minutes. My room is right next to the break room & there are multiple people in there just talking & laughing while we had to sit in the patient room. Unbelievable
Med surg nurses went above and beyond for my time at Monticello!