Central Texas Medical Center

Went to the Emergency Room while experiencing sudden symptoms of high blood pressure around 10 pm. Two people at the front desk were arguing over who was going to go home early saying it was a slow night. I gave them all my information. I was weighed, given an EKG, x-rayed on my chest and blood drawn. The nurse was rude saying it was hospital policy to put in an IV for blood draws. Due to high blood pressure blood shot everywhere on the cabinets and sheets. Another nurse kept going "meow" in the background. Doctor gave me one minute of his time as I asked him the diagnosis. Doctor says I give you a 3 for heart attack candidate. I said 3 what? 3 out of 10? Doctor said no 3 out of 8. Who uses a 1 out of 8 scale? Doctor was also upset because I took adult sized aspirin before arriving. With no medical treatment my blood pressure went down to normal on it's own but I still had symptoms. I retrieved my medical records where the nurse put unprofessional remarks especially about my unwillingness to tell her about my primary care physician. I told them everything... The copay was $300 and the bill was $3500 to be weighed, EKG, x-rayed and given blood draws with no medical treatment or real diagnosis. Not a very friendly place to be treated. The only thing good out of this was a cardiologist recommendation.

This place is horrible. Dirty dirty sheets never changed , Bedside tray never picked up or wiped up all the old dirty glasses can sit there six in a row before anyone takes them out. It’s just unimaginable that a hospital can be so uncaring.Most of the nurses are rude and could care less, aids one or two are good the rest are uncaring don’t do anything to help. And that they all act like you are imposing on them to dare ask them for any kind of help.They don’t even want to be bothered to just straighten up the mess of covers that are way too big for these beds. Actually they don’t do anything to be helpful to the patient. Can’t wait to bail out of here tomorrow. Hope I never have to experience a hospital with this little care again.

I came here on the 4th of april for chest pain, pain under my arm, pressure in my chest,and shortness of breath,and i want to thank yall for giving me x rays but yall could have at least give me medication to relieve the pain but i still want to thank yall for doing that you can do. I appericiate it.

My daughter and I visited the ER on 4/15/2019 due to her high fever for multiple days. The check-in process went great, the registrar was pleasant she was from England. Everything was normal up to this point , the same in fact as the other 5 times. Soon it was time to check for the flu and strep which is collected by swabbing the throat and sticking another swab like object up the nasal cavity, this is where the trouble starts. Nurse Sheila enters the room, and we speak of what needs to be done. My 7 year old daughter reluctantly says ok to the test, but wait until she counts to 3. My daughter is sitting on my lap, I am sitting in a regular chair in a room, so Sheila is bending down front of us to gather the sample. My daughter begins to count.......one......two....and then the nurse tries to shove it up her nose before my daughter was ready, so she pulls her head back and the nurse could not get the sample. Nurse Sheila begins yelling "I DON'T HAVE TIME FOR THIS IT'S TAKING TO LONG I HAVE OTHER PATIENTS!" I had to yell back at her to stop yelling if she can't handle working with children she should leave, she is not allowed to yell at my child she should leave before the situation gets worse. This lady is like 6 inches away from us, not even arms length. She waved me off and left. The registrar must have been somewhere in the hallway and heard everything, she came back into our room eyes wide with disbelief and said "Omg, I am so sorry" she also gave me information on how to report the incident. She wasn't remorseful, she did not apologize, she literally is like the worst nurse I have ever encountered. She should be reprimanded, and given in depth sensitivity training. I understand we have bad days, however there is not a situation that you are going through personally that you should ever allow yourself to loose control in that manner. Nurse Sheila you should be ashamed of yourself and I will make certain that everyone is aware of this terrible incident.

One of the best experiences I’ve had at a hospital. Staff was friendly and made me feel very comfortable. Overall a good experience given the circumstances.