Centura Health-St Thomas More Hospital
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We adopted our daughter who was born at St. Thomas More Hospital in Jan 2015. We arrived early the morning of Jan 22, 2015...the day after she was born and the nursing staff and the attending in the nursery were absolutely AMAZING! They were filled with compassion and immediately treated my husband and I with the utmost of respect and with such joy that we had arrived, taking us immediately into the nursery so we could hold our new baby girl. It was the most profound moment of my life and the nurses knew how important it was for me to hold my baby girl. They were so supportive, kind and thoughtful. They got a room for us to take our baby girl in to and spend private time with her. They treated me as her mother from the word go even though I hadn't given birth to her. This same consideration continued through our next two days in the hospital until she was released. Great rooms, quiet, peaceful and wonderful staff. Thanks for making this moment THE best memories I will every have.
The doctor that took care of my dad had the best bedside manner. She was in no hurry and was focused on my dad only. She did several tests to cover almost everything. It took a while to do everything, but super great!
When reputation means more than employees that work very hard to make sure the facility is in good shape, something is obviously wrong with priorities. Do not recommend.
My mother went to this hospital very recently., She had altitude sickness. The staff were very rude. They put her In a room and refused to help due to her service dog which the doctor wanted to put in a shelter which my mother did not let do so they refused to do anything with her at all. They shoved her in another room across from a man with dimensia. They both had to use the bathroom terribly. Mom heard the nurses say: ignore that man, he's a complete pain in the (censored). No joke. And mom had to keep asking people to help him. Finally they did and the nurse called the man an (censored) right to his face. Mom finally was told to leave and that she just had altitude sickness. The staff were terribly rude and inconsiderate this was because the doctor was breaking the law trying to get the dog to a shelter, keep in mind this dog is a service animal. Not In training either. The nurses station was next to the man and mom's rooms. Mom heard the nurses say: ignore them, they just pains in the (censored). Only one star because a lady named Michelle did help mom a bit until she had to get the ambulance back up the hill. This is a terrible hospital! Do not go here if you have a service Animal or anything that is claimed to be against their policy. The staff will break the law and claim that it is "against their policy".
My visits as an outpatient have all been very positive. Short wait time, friendly staff, competent care with time for explanations and kind exchanges. Overall outstanding service. Two visits to the emergency room were certainly acceptable though not comparable to outpatient care. However, I've never been to an ER that was outstanding. Have to add that I have absolutely tolerance for long wait time and if I was really sick and in pain would hope for immediate assistance. Don't know if that would happen or not in ER.