As fantastic of an experience as an ER visit can be! I used online booking, got taken back as soon as I arrived, quick care, and amazingly friendly and caring staff. The nurses and doctors explained every step of my care and talked to me like I was their friend or own family member. Also, the warm blankets were such a comforting touch. I’m traveling from out of town and they were wonderful! Thank you Chandler Regional for your kindness, caring, and compassion!
Excellent RN's and overall service at the labor and delivery department. Can't thank them enough, everyone is very attentive, caring and knowledgeable. I would like to especially mention RN Michelle who was on night shift while I was there. She's outstanding, she knows how to calm a fussy baby down. I'm very glad to have my baby at Chandler Regional medical center, a very good experience for a first time mom like me.
Went to ER with our adult child. Will not go there next time. ER Dr. looked like he didn't want to take care of our child. Said " This should have been taken care of in urgent care" (we did go to urgent care two days prior). It was not a good day for our child, or us parents. This ER is not ready for disabled patients. One employee said it well " They teach us about different cultures, but they don't teach us about this culture" (disable). Maybe it is time for some classroom time for ER staff, learn about how to interact, and defend, those that are so very fragile and SCARED of the Dr.'s and hospitals.
Completely incompetent and unprofessional. A doctor from this facility called me and left a voicemail, trying to reach my step dad regarding my mom. He had the wrong number. When I called back, of course the doctor wasn't in. The lady who answered was rude, said she would transfer me to the nurse, and then hung up on me. When I called back right away, she didn't even apologize, instead said "[I] wasn't hung up on, the phone just got disconnected while she was handing it over to the nurse." Wow. She then threw some random other doctor in the middle of it and made him deal with it, and it was like pulling teeth getting any information out of them regarding the health and safety of my mother, and I was rushed off the phone with no reassurance of any resolution. I still don't know what the status of my mother is or why she was in the emergency room. Horrible way to raise alarms and make people worry. I'll make sure my mother and family never visit this facility again under any circumstances.
I had to be transported to Chandler Regional after being hit on foot by a car. That did a cat scan and then put me in a room in ER for 8 hours before moving me up to a room. My nurse finally said this is ridiculous they can’t get a room cleaned up there quicker so we can get you comfortable. I wasn’t going anywhere since my surgery kept getting pushed back. So I had to spend two nights there. I felt sorry for some of the nurses. When I went in to the OR and get ready for the surgery I laid there for approximately 20 minutes before someone came to start the process. I was getting so upset by this time. Just an unexceptable and inexcusable experience altogether.