I don't recommend this hospital to anyone with any type of medical issues, unless it's something simple as a paper cut. The employees that work in the intake are polite, but once you get passed that part of the process.. all goes down hill. The nurses are rude, and give you an attitude if you ask them anything beyond what they feel like doing. Mind you, I said FEEL like doing.. despite if it's something they're supposed to do. The doctor wasn't of much help, and was pretty unprofessional imo. I've been to Hartford Hospital, as well as Yale New Haven Hospital and while at either location had no complaints. On the other hand, this place really needs to clean out alot of their staff and train and hire new people. It's a shame when your Hospital has an average rating of 2.5...

The intake staff in the Emergency room are very polite and caring. Cannot say the same for the nurses who are quick to dismiss your issues and injuries to send you home. Better off going to Hartford Hospital if you can help it.

Frustratingly SLOW to do anything. Plan on at least 3 hours and bring your lunch. RUDE nurses. Awful experience.

I needed some antibiotics to help me get over bronchitis. I don't have insurance, so I paid one hundred dollars out of pocket. I waited for an hour while they took everyone who came in after me. When I asked why, Amy, the rude, unprofessional, receptionist, told me the other people were more important because of their symptom s. I got my money back and left. If you must go there, lie about your symptoms to get seen faster. Stay away if you can

Took my wife to the ER because she had severely painful bloating, vomiting and sulfur burps. They made her take a pregnancy test. She was in so much pain that she had a hard time talking, so I was explaining symptoms to the doctor. He basically ignored me. They took her for a CT scan. Doctor came back and was like "well you are definitely bloated..."
Yeah, That was why she was there in the first place. He told us to have our primary care doctor do a stool sample as he didn't want to order the test because results would come back when he wasn't there.
5 hours and no treatment really. Turned out my wife had Guardia, which is what I suspected from a simple Google search.
If the doctor had LISTENED TO ME when I explained her symptoms, he probably would have caught it.
She is fine now, but that is not the point. The "care" was atrocious.