Cheyenne Regional Medical Center

This was the worst hospital experience in my life. Went with my mother and stepfather to the ER to check for a blood clot. When we sat down in the waiting room, we were told that there shouldn't be too long of a wait. My mother wasn't checked for 3 hours. When she was checked in, we were told that she'd be out in about 20 minutes. She wasn't out for an hour. I noticed that the doctor that was taking care of her wasn't even in her room most of the time. The doctor was chatting with other staff. When she finally came back, we were taken to another room. The doctor asked if we needed anything else, so my mother asked for a warm blanket. So, the doctor went to get it, but never came back. We were greeted by another doctor and then left for another 3 hours. We realized that it was now 5:00 AM. They finally gave my mother an I.V and then left for another hour. That's when we asked for the I.V to be taken out so we could leave.

The ED was such an amazing experience. I had a complication shortly after giving birth. I was treated quickly and with amazing respect. The provider, nurses and techs all listened to me and took my complaints seriously. I was taking care of with dignity and able to get home to my new baby quickly. Extremely impressed.

I had no insurance, went in for kidney stones, the ER was empty when i walked in. Went to triage and the staff were dismissive, got vitals taken, O2 was low due to shallow breathing from pain, was told to calm down before i passed out, was then taken back to lobby. I then waited for 3 hours during which i become light headed and passed out momentarily, during those 3 hours that i was aware of 6 people with insurance came in and were taken back for treatment while i sat there, eventually I was finally told I was going to be going back to get treated, then they said nevermind, that room was going to someone else, I was then brought back to the waiting room and left there. At this point i walked out as i was obviously not a priority and was not going to receive any treatment of any quality. Thanks CRMC for the shoddy treatment.

Wife had to go here for an emergency after going to her personal doctor about an issue. Spent 9 hours in the ER before they came back and confirmed exactly what her personal doctor suggested was the issue. Nurses and tech in the ER were busy chatting and flirting the majority of the time we were there. I looked up the doctor who was present when we got there and found some stuff for licensing that stated he must attend substance abuse counseling...what? Anyway, when he left, things finally starting moving along. The surgeon who came to talk to my wife seemed a little looping and we seriously thought about checking out and going to Fort Collins but didn't want to risk going through the same thing. again. Surgery went fine and she is all well. The hospitality lady in the ER was great, she checked in on my wife every hour and provided toys for our young children. She made the experience doable for sure!

I went in this morning and I got to give them 5 stars for my visit. First off the waiting time to get in a room was fast. I'm from New Mexico, and just to get in the back is a long wait. They put me in a room with a bed and tv, pretty decent. New Mexico you won't get this either, New Mexico is 10 times busier and that is a fact and that is everyday. The customer service was great nurse came I'm and checked me didn't know what it was but they ran test to find out. Got the doctor to come in and take a look and she was awesome she knew right away. They gave me medicine and I walked out feeling Better instantly. It took about four hours for a ear infection but I'm so glad they helped and was great.