The only thing more frustrating than being seen an hour late after getting 5 separate reminders to show up early, is having to wait for someone finish playing video games on their mobile phone while waiting for travel reimbursement. It'd be one thing if it was lunch time, but it wasn't. It'd be another if they were in another room taking a break from back breaking paperwork, but they sat at the window.
Beyond this is the regular flow of people who don't care about your experience, who don't care about what you have difficulties with, who don't care what seems to be about anything. Even many of the nurses seem burned out to a crisp.
The VA's embarrassment shines through this facility and holds not only Veterans but the entire country's progress towards a better Healthcare system as a prime example of the horribly executed socialized medicine.
I avoid this facility whenever possible. Even submitting this review fills me with a bit of anxiety due to backlash from the many leeches that work there.