Cheyenne Va Medical Center
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feedback about Cheyenne Va Medical Center
Update: Patient advocate has responded and is making great effort to assist. I have no one to advocate for me but myself so the assistance is greatly appreciated.
VHA Directive 1003.04 states:
d. Complaint Resolution. Complaint resolution consists of initial documentation of the complaint, steps taken to resolve the complaint, and final documentation of the resolution in the patient advocate tracking system within 7 business days. The 7 business day requirement must include initial contact, documentation of complaint(s) and/or compliment(s), final resolution for all issues and closing the report. In the event of complex matters, proceed with documentation until the complaint is closed. Full resolution is complete when the resolution outcome is communicated to the complainant, and the Report of Contact is closed.
I emailed the patient advocate on 12 Oct 2018 specifically requesting a reply in writing on email so I could provide the communication to my VSO and show that I was gathering more evidence to submit with my Notice of Disagreement for a denied 1151 claim. The Cheyenne VAMC C&P nurse practitioner directly contributed to my claim being denied by writing a negative medical opinion dissenting with medical notes and statements in support of my claim by my infectious disease specialist (A board-certified MD in infectious disease and internal medicine and a VA doctor). The VBA virtually cut and pasted her opinion into my denial package. No acknowledgement of the email I have sent thus far followed up with several phone calls or the fact that the nurse practitioner has a background in dermatology and no training or experience in evaluating, testing, diagnosing, or treating patients with infectious disease. I specifically last week requested an email acknowledging receipt of my complaint and a timeframe given as to when I could expect an answer and still have not received that response. Cannot at this time recommend either this facility or the patient advocates office due to no response on their part and the only communication I have received from the patient advocates are when I have called.
To clarify, my issue is with the lack of response on the part of the patient's advocate office to my complaint. My complaint is that the NP was not qualified to issue the opinion that she did. Those are not issues with the VBA, they are issues with the Cheyenne VAMC. The claim denial will be worked with my VSO to the VBA. The issues I have raised with the Cheyenne VAMC are separate from the appeal process. Further, your nurse practitioner entered her medical opinion with false statements in my VA medical records - again that is not for the VBA to address - that is for your VAMC to address.
I want to thank the VA for getting my life back on track. I got on here way back gave them a bad rating. But I tell you what, the DAV has been tremendous in help and support. Medical side has gotten better. Also want to thank all higher ups for meeting with me and getting me squared away, I deeply appreciate it. Again thank you Cheyenne VA for what you are getting done. God Bless....
Veterans CARE IS IMPORTANT FOR US WHO'VE SERVED AND SERVING
I love all the gals in the women's clinic but the mental health needs some help. After waiting for 4 months I received a call today where they have referred me to an outside provider. Just don't get me started on a long rant about them!
Better than ours in Colorado. Here at least you get help with your pain.