Chi Health Creighton University Medical Center

I had pain on my right side of my abdomen. They gave me the million dollar work up. Then told me I had back pain. Gave Rx for muscle relaxer. Told me it was tsrong stuff and to take ibuprofen. The next day that side of body had a triangle rash. I had shingles. I had been miss diagnosed and give the medication and instructions. I would have had to go back for another million dollars work up. No way.

I spent four days there for a pretty embarrassing condition but the ICU staff was amazing. They treated me with tremendous respect and empathy, and were very attentive. Even after they ran out of apple juice they happily went to a different department to find some. Specifically the nurses Josh, Peggy, and Ashley had great bedside manner, but everyone that help treat me seemed to really care and I feel they genuinely did whatever they could to make me as comfortable as possible.

I'm still so overwhelmed with how I had the assumption that birthing can be risky and a stressful blur of providers doing their best to manage a hard situation vs looking back and feeling loving guidance through the whole process. My midwife Jenda Stauffer and birth nurse Jenny were the best providers I could EVER ask for. I was able to have the natural med free labor I badly wanted due to their support. Also I want to shout out to the nurses, pediatricians, lactation specialists, meal staff as they are top notch at Bergen Mercy. They helped us quickly learn the pro parenting tips and treated us like family. I literally had almost zero stress because of the superb level of care I was given while we recovered. I hope nurses Annie, Jodi, Kathy and Ally know what they did for us mattered. You can choose to be at work or you can chose to love being at work and helping others. They all surpassed great work ethic and awesome care giving skills. I highly recommend birthing here as I left happier than when I came. Also, I should note we specifically drove 2.5 hours to this location because of the access to midwifes and water laboring. We will back with our next baby for sure! Thanks to all again.

We had our elderly family member here and had nothing but problems. We waited hours in the ER to see a doctor, then more hours for x-rays and testing on a very quiet night in the ER. With a multi day hospital stay they did not order proper diagnostic testing that was needed. Dr. Khan did not understand how to deal with Dementia patients and their needs. Pain management was terrible. You had to ask repeatedly to get the proper pain meds after our family member was in unbearable pain. The Nurse Case Manager we worked with, Jen, we found very ineffective. She did not properly document things she should have and we didn’t find out until later. I did not find her to be completely honest. If you have any problems with Jen report her immediately to her supervisor or ask for another case manager. Bergan Mercy should use actual Social Workers and not nurses for more complex discharge planning and such. Bergan Mercy certainly make enough money to have Social Workers on staff like other hospitals do. I would not recommend coming to this hospital for medical care. We will never go to Bergan Mercy hospital again. It was a terrible experience for our elderly family member. It was all avoidable if staff members and doctors were more competent. Some of the nurses were very good but it didn’t make up for all the unnecessary problems. It’s a shame, it used to be a great hospital.

Doctor Dilacio, nurses and housekeeping,dietary,lab techs were all wonderful. 5 days. The food was really good. Can't say enough about the great care they gave me. Grateful.