Chi Health Good Samaritan

My mother was a patient at CHI just recently. The doctor my mom was seeing ordered physical therapy to help her. Not knowing what exactly was wrong with my mom, my dad started to ask questions and the physical therapist said he was following doctors orders. My dad kept asking him what he was doing therapy on and the therapist started to laugh and said he was just following doctors orders. He would not answer my dad and in fact made my dad more frustrated. So the therapist left and said that they refused therapy which to a certain point it is not true. If he would have not laughed at my dad for his questions and showed some respect towards my dad the therapist would have gotten more accomplished.
After the therapist left my moms room, I overheard him tell the doctor who was in the nurse's station to watch for the people in room 3317, that therapy was refused, but actually it was not if it was explained well enough on what was going to happen and if this therapist would not have laughed at my dad and walked out of the room. This therapist also started to monk my dad and was laughing the whole time he was telling the people in the nurse's station. This therapist saw that that I was listening and then started to whisper to another fellow employee which then I could not hear nothing. This in my opinion is very very much unprofessional and not ACCEPTABLE BY NO MEANS...
I think the physical therapy dept needs to be retrained on how to show respect to the patient and their families..

Thank you for listening..

Would be 0 but there is no such thing. I was calling for a payment arrangement and a lady didn’t know her way around I kept telling her I know the other account and I am already paying that but I received another bill saying I owe this much. She tells me there is nothing on my account and I should be getting a bill soon. Um. I already received it that’s why I am calling. So if it’s sent to collections I know who to have pay it since she told me I didn’t need to worry about it.

My dad was in the hospital for over a week dealing with chemo and related issues. I was so impressed at how skilled, knowledgeable , dedicated, and kind the entire nursing staff was each day, all day. I want to thank them all for going above and beyond to take care of my dad. They worked long, busy days, but for all the days I was there they were so professional and thoughtful to my dad. I wish I could remember everyone's names, but I wanted to give a big thank you to Megan and Kim for all of their help and support. Much gratitude to you both!

Seriously the worst services I’ve ever experienced. I have been with this place for 6 years and they still bill my father and charge the wrong insurance company. I have given them my insurance card and information multiple times and ask them to fix this problem and the continue to bill the wrong person and insurance company.

I truly believe there should be a way to show a Zero score.
This is truly what this Hospital deserves.
I pray some day I can forgive this facility (and those involved) for the life which was so carelessly stripped from my mother, my family and myself at this Hospital.
Yes, my mother was finally sent via Life Flight to UNMC after being resituated and stabilized from the bleeds (aneurysms) which occurred after being seen by the neurosurgeon.... WHICH then proceeded to leave for his nice cozy home.... tired I guess...he was yawning.
Yes, mother lived after being left to lay for hours in the ER at this facility...
ALTHOUGH she will never again know life as she once did.
The change to her life, my families and myself is very challenging and heartbreaking.... AS I am now a 24/7 caregiver.
Yes, many of us live with the permanent brain damage my mother now has.
It has been over a year, yes, but I feel it only right to warn others so no person OR family has to live through and what this family continues to live with on a daily basis.
If you need a Neurosurgeon... I can recommend UNMC, even Bryan LGH West.
NEVER, and I do mean NEVER would I recommend this ER or Hospital for any reason EVER.
With what little I had to interact with the "on call" ER DOCTOR (which was only somewhat involved) I have one word for this MAN... POMPOUS!