Chi Health Mercy Council Bluffs



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Consumer feedback about Chi Health Mercy Council Bluffs

Alexandra Harris
Alexandra Harris

1 out of 5 stars

posted 2 weeks ago

I came into the ER with major abdominal pain. I knew it was my gallbladder. After running a bunch of tests the doctor confirmed I needed surgery on my gallbladder but sent me home instead.

I went to another hospital about an hour after leaving Mercy and was admitted. I had my gallbladder taken out immediately. I'm so thankful for the other hospital!! The doctors at the other hospital was surprised that I made it that long.

I do not recommend Mercy!

Laura Cossolotto
Laura Cossolotto

1 out of 5 stars

posted 2 weeks ago

Very disappointing emergency care. My daughter had a seizure and fell face first onto the concrete floor at Walmart. She was sent home with a cracked alveolar bone (upper jaw bone that holds the tooth sockets), a complete intrusion (one tooth pushed all the way up into the jaw), and two partial avulsions. I have placed a call to the Patient Action Line to file a grievance and I am waiting for a call back. I would like to know why these injuries were not addressed. To my knowledge, they did not do an x-ray other then her chest.The ER staff failed to provide any pain relief or treatment of these injuries. She was discharged with instructions to follow up with a dentist in a day or two. This was the middle of the afternoon when she could have been referred directly to an oral surgeon for immediate care or at least pain control. Of course, it was after hours when she was discharged so she could not be seen right away. Instead, she suffered needlessly for 18 hours before we could get her to her dentist, who in turn referred her for emergency oral surgery. This is not our first visit to this facility and we have received good care in the past. This incident was irresponsible and inhumane in my opinion. The failure to provide reasonable care for these extensive injuries needs to be addressed. I searched the website for an email address to file a written complaint with the attached photos but there is only a phone number listed.

Joshua Sherman
Joshua Sherman

1 out of 5 stars

posted 1 month ago

Majority of nurses are rude and uncaring.

I waited over 2.5 hours as well for my ride home because one nurse didn’t tell new nurse my ride had arrived so everyone ended up sitting around 3 hours for no reason at all.

I asked over and over again to stay ahead of the pain with consistent med dosage but would wake up 6 hours later in throbbing pain because staff failed to wake me up for meds.


Extremely dissatisfied. They barely even told me what was wrong with me.

Wish I could give less than a star.

Social workers were on the ball. Forgot about them.

80% of staff were rude and uncaring.
Hospital fail.

Staff is not good at communicating your needs.

Nurse grabbed my legs and dragged them to another table as I had a broken spine. I yelled out in pain and asked her why she would move someone’s legs like that when they have a broken spine. Her reply, “I didn’t know”.

They are horrible at staying on top of your pain with calculated and timely medication.

I informed nurse my ride was here to pick me up on last day. It was the end of her shift. She left without telling anyone my ride was there. 3 hours later, I can’t believe it’s taking this long. I buzz new nurse in and she had no knowledge my ride had arrived.

80% of staff is rude or argumentative.

I would never put myself in this hospital again.

Helen Lawrence
Helen Lawrence

4 out of 5 stars

posted 5 months ago

Had surgery yesterday. Absolutely loved Dr. /Surgeon and nurses. Anesthesiologist was a jerk. ( better than you attitude ). But all said and done would recommend to friends and family.

Laura McBroom
Laura McBroom

5 out of 5 stars

posted 7 months ago

I took my daughter in at 5 am, Ian our RN was great and very pleasant.
Dr.Ackers came in and knew what was wrong with my baby right off the bat, took 2 seconds to fix what was wrong! (Nurse-maids elbow) Great bedside manor! My baby and I were back home by 5:45am... Excellent, fast, efficient, and friendly service and help! Thank you for making it a stress-free trip to the ER!