Chi Health Mercy Council Bluffs

The nurses are amazing and concerned about you at all times. I couldn't have my husband with me because he has to take care of our children and we're new to Iowa, when my nurses found out they were helpful to make sure I was comforted and had all my personal hygiene items plus socks and panties....
Super great person thank you for everything.. Deana

Just had surgery here and all the staff I had help me were fantastic people. I would surely chose to come back here if another is needed!!!!!

Will NEVER use this facility again, after years of going here. Took My 2 year old in to the ER for limping suddenly Tuesday night. First of all the doctor, I believe her name was Melissa, was extremely rude, acted like we were wasting her time. They told me they had no idea what was wrong with him and ordered a strep test which was negative. No x-rays, nothing, FOR A TODDLER WITH AN UNEXPLAINED SUDDEN LIMP. thankfully he went to his primary ped. today and they did xrays and lab tests to get to the bottom of it. Thank god it isnt serious but me and his doctor both are disgusted with Mercys blantet disregard for my sons health. DO NOT GO HERE!!!!

My 3yr old daughter had a bladder infection and I had to rush her to the nearest emergency room. Took her to Mercy even though it isn’t the usual hospital we go to. We got there around 3:30 or 4:00 pm and wasn’t seen until 9:30 which was very frustrating due to the fact that my toddler was screaming the whole time. It was 10:30 by the time we got out of there so I had to get her prescription the next day. They told me to give her the medicine twice a day for 7 days, by the 5th day i haven’t noticed any changes and my child is still screaming in pain. I got a call from Mercy today saying they prescribed the wrong medication and they’ve sent out the new one to the pharmacy. At this point I’m LIVID. Now I have to pay, out of pocket again, for the medication they should have gotten right the first time and start my child’s 7 days all over. This is unacceptable in every way & I’ll never go back to Mercy again. I’ll be posting this review everywhere and I’ll never recommend you guys to anyone.

I'm from Ohio visiting Iowa. I've had bad stomach pains, so I stayed for 6 nights and discharge on the 7th day. I was told I had diverticulitis. I was not allowed to eat or drink for 5 days. I've had fevers, vomiting and pains. The nurses there have tried to do a great job taking care of me. I have no complaint.

On the last day a doctor I supposed a general surgeon came in and asked questions if I'm ready to go home. I said yes I am. I'm getting better but it's a slow healing process. I know because I've had diverticulitis infection three times in my life. He said I could go home today. I was getting ready to get my things together. I waited and waited hours to be discharge. So I pressed for the nurse, she said she wasnt aware that I was discharging today she will find out. Then I guess 2 hours later or a hour later she came in with a doctor. That doctor stated that I cant be discharge because i didnt eat enough. I'm like u kidding me?! I did ate some. I didnt like all the liquid diet on the tray. I told him you cant force me to eat more after I haven't ate nothing for 5 days!!! He became across cocky. I arent having it. I also mention someone came in early saying I could leave, he said (I'm your doctor) if he was really my doctor then how come this is the first time I met him? U cant be someone doctor when you not there for me for the whole days I stayed. I've had many different doctors, general surgeons coming in my room everyday but I sure did I see him! Important advice for doctors they need to listen to their patients. They know their body. Would I come back there again? Definitely not.