Chi Health Mercy Council Bluffs

I took my daughter in at 5 am, Ian our RN was great and very pleasant.
Dr.Ackers came in and knew what was wrong with my baby right off the bat, took 2 seconds to fix what was wrong! (Nurse-maids elbow) Great bedside manor! My baby and I were back home by 5:45am... Excellent, fast, efficient, and friendly service and help! Thank you for making it a stress-free trip to the ER!

The nurses are amazing and concerned about you at all times. I couldn't have my husband with me because he has to take care of our children and we're new to Iowa, when my nurses found out they were helpful to make sure I was comforted and had all my personal hygiene items plus socks and panties....
Super great person thank you for everything.. Deana

Just had surgery here and all the staff I had help me were fantastic people. I would surely chose to come back here if another is needed!!!!!

Worst place ever, came to pick up friend being discharged and no one could tell me where I was to go to find her room. No one knew where she was at. Worst experience ever. Operator angie was down right rude....would never recommend this place for anything! They dont have their poop in a group!

My 3yr old daughter had a bladder infection and I had to rush her to the nearest emergency room. Took her to Mercy even though it isn’t the usual hospital we go to. We got there around 3:30 or 4:00 pm and wasn’t seen until 9:30 which was very frustrating due to the fact that my toddler was screaming the whole time. It was 10:30 by the time we got out of there so I had to get her prescription the next day. They told me to give her the medicine twice a day for 7 days, by the 5th day i haven’t noticed any changes and my child is still screaming in pain. I got a call from Mercy today saying they prescribed the wrong medication and they’ve sent out the new one to the pharmacy. At this point I’m LIVID. Now I have to pay, out of pocket again, for the medication they should have gotten right the first time and start my child’s 7 days all over. This is unacceptable in every way & I’ll never go back to Mercy again. I’ll be posting this review everywhere and I’ll never recommend you guys to anyone.