Children's Hospital Nmc
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feedback about Children's Hospital Nmc
At what point is it considered medical malpractice when doctors do not respond or even address pleas for help for a small kid in pain? Amazed as to how this place is getting such high reviews... probably from parents of kids needing superficial attention that we can get anywhere else...am not seeing any pediatric skills from most of the doctors we had run through (at least 10) from different specialities.... we understand that this is a teaching hospital (we have a number of specialists in our family/friends circle who went through that) but what are these future doctors learning if they cannot gauge the pain of a kid? They definitely seem to be getting good at the game of hot potato....am sorry, but this is a rant of a parent in pain seeing his kid not getting the attention he needs currently at this hospital....
We were so fortunate to have an amazing experience with this place. Everyone we encountered was so warm, caring and friendly, especially to our scared 5 year old girl. The doctors (particularly Dr. Krill!) put her at ease when she had to go for some extensive testing for her bladder issues. They go above and beyond every time we come and I so appreciate how communicative they are with us every step of the way. We feel blessed to live so close to such a world class operation!
Although I would have given the Hopsital on overall 5 star for the many great services 2 of my children receive from Children’s National which is there nephrologist, cardiologist, Hematology, Development Delay (Autism) and now Sleep Medicine. I was very disappointed that after being scheduled two months out for an urgent sleep medicine appointment for my autistic 2yr who stopped sleep back in September me and my family will have to continue to suffer an additional 7 weeks because all patients were cancelled and rescheduled until the end of January or into February while the doctor vacations. What I can’t understand is why there isn’t another doctor available. When a family of six hasn’t slept a single night since September this is a real problem. This is drastically interfered with work and other important scheduled events. I’m exhausted and really upset we will have to wait even longer with no relief.
The hospital and its service are great; however, they have the most unprofessional and worst billing department. For two consecutive visits of my daughter they created two patient accounts and could not locate/reconcile a simple payment that I paid on time in more than four months! It made us so frustrated that how come in this modern technology century a standard hospital in the heart of D.C. has such inexperienced and horrible billing department.
Suggestion to customers: make sure you check with their billing section and front desk in advance by getting a copy of your child’s info, verify it yourself prior to any service, as they will give you hard time later by their unprofessional communication for something that is not entirely your fault. I wish I could give them less than one star!
I hope anyone from their higher management would be able to read this review and I would be more than happy to discuss with them in details.
The dental department in this hospital ranks zero when it comes to customer service. My child has been there three times and all they do is, ask what grade he’s in... and make a follow up appointment... off course big invoices follow, which I don’t know what for... My wife and I never got to know why they call us for appointments every six month but literally do nothing. I really don’t recommend this dental clinic!
PS: my child has gone through several surgeries in this hospital. And we don’t have any complaints about the other departments.