The hospital and its service are great; however, they have the most unprofessional and worst billing department. For two consecutive visits of my daughter they created two patient accounts and could not locate/reconcile a simple payment that I paid on time in more than four months! It made us so frustrated that how come in this modern technology century a standard hospital in the heart of D.C. has such inexperienced and horrible billing department.
Suggestion to customers: make sure you check with their billing section and front desk in advance by getting a copy of your child’s info, verify it yourself prior to any service, as they will give you hard time later by their unprofessional communication for something that is not entirely your fault. I wish I could give them less than one star!
I hope anyone from their higher management would be able to read this review and I would be more than happy to discuss with them in details.