Children's Mercy South
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feedback about Children's Mercy South
Was told by our local neurosurgeon that we need to get my daughter to either ku med or children's mercy immediately. I'm glad I chose children's mercy. Not knowing there was more than one hospital, we went to the wrong one. They took care of us and loaded get up on the ambulance and got her to the correct one and ensured that we knew where we were going. In our stay here, we have encountered nothing but kind and caring people from the housekeepers to the nursing staff and physicians. If I could give me than five stars, I would. This place is amazing.
Dr. Ryan in the infectious disease Clinic is great he takes his time with his patience. He cares you can tell. Much better then his other colleagues In the same clinic. Ryan explains everything and answers all questions he always response to his portal. He makes you feel comfortable.
Thanks Ryan we appreciate you l!
Even though we were referred to the orthopedics department here by the Children's Mercy in Independence and were told we would get a next-day appoint, they said they couldn't schedule us for two weeks. After I explained the situation and my child's condition, they said they could schedule us the next morning. Hours later, as the nurse's shift was ending she left me a voicemail saying they cancelled our appointment and we should just try to follow up with our GP. I called back immediately and was told that nurse's line was no longer taking messages.
We weren't referred here just for fun or just because we felt like it. We were referred here because during our visit at Children's Mercy in Independence they knew my child needed someone specialized in orthopedics to take a look at her. So to be blown off and told to "just see your GP" is unacceptable! I will NEVER use the services here and will make sure no one I know does either. I'll be finding an orthopedic doctor who takes medical conditions seriously and who employs a professional staff
They need to work on their ER times , you will be here for HOURS waiting to be seen , this particular ER is definitely a LAST RESORT for me and my kids , I don’t even know why i drove here , i never come to this ER because they are always understaffed and you will spend all night waiting on them to free up a room
Children’s Mercy Hospital needs to change their culture within, there are so many times that I have been talked down to as a black mother. I am assumed to be ignorant, aggressive and lacking the ability to make the right decisions for my children. In the last two years I’ve had 3 very negative experiences with the staff. Yes, there may be some amazing physicians and staff here but the negative is so impactful. This is not a hospital I would recommend for brown people because so many of the individuals that work here are blatantly biased and lack compassion for the families of the patients. Also, I have contacted the patient advocate team for every incident and they send an apology letter....great.... but what about the CHANGE that needs to happen? I will say that in Urology, Endocrine and ENT, I have had excellent care. So if the higher ups would take time and evaluate what those clinics get right and listen to those “recorded calls”, I’m sure a positive change would happen. Everyone of every race should feel care and respect when seeking help for a child.