Chilton Medical Center
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feedback about Chilton Medical Center
Absolutely horrible experience. Mishandled in every possible way. DO NOT GO HERE. **regarding their response below to contact patient relations, i already had. Said i wanted to file a complaint, they took my name, date of service, etc and then I received a letter saying they would investigate I would hear back in 45 days. They never contacted me to find what my complaints are. So what is it they are going to review? Their own records? Bottom line is, they really don't care. They just respond to these reviews to make it appear as if they do. If they actually were concerned, they would have contacted me to find out what my complaints actually are. How can they claim to investigate my complaints when they don't even want to know what my complaints are?
Best mid-size hospital. Great partners of Regency and we love working with Chilton. Highly recommended.
My wife went to the emergency room with symptoms of a kidney stone, I met her there after she was already there. Nurses and staff were attentive at first, hooks up IVs, takes her for CT scan etc. Then nothing. No nurses stopping by to keep us updated. Hours start to go by and still nothing. Mind you, in between I stop by the nurses desk and ask for an update. They said they would check. I also asked for a remote for the TV and they said they would check on that as well. Meanwhile the channels would flip seemingly on its own as someone "next door" would be flipping through. Still nothing. Long story short we spent a total of 5 hours in emergency and the scan and samples all came back negative for a kidney stone. The nurse mentioned to us that she asked the attending Dr. at least 4 times to check in with us so we can go and when the Dr. finally arrived, it was short and sweet with no explanation of what took her so long. The hospital didn't seem busy and people were coming and going in the beds next to us but we were seemingly forgotten. Terrible experience other than the initial response.
The staff was incredible and took care of my son like he was from a royal family. A very compassionate group of clinicians.
I had my appendix taken out on the same day I arrived on 1/28/2019. Staff was amazing.