We have been to your ER 3 times this year twice my husband has been admitted to your hospital. We can't tell you how awesome your staff has been. ER staff is caring, professional and educated. Today I needed to pick up my husband's records from a recent visit to the ER just as I have done after every visit to your hospital. Unfortunately it was not a pleasant visit to Medical Records today. I have to mention your employee Michelle in Medical Records was extremely confused about the information needed to release the records. It started with I did not have my husband's ID came back with it and the completed form, she took the form, 5 min later came back needed home address written on the form, 5 min later needed phone(there's no areas marked for this information and no reason for there to be), 5 min later said she noticed I filled out the form and my husband signed it!( as I have done 2 before) and she had to call my husband for approval then she came back with only his intake form. Michelle claimed those were only records she could find. I came home logged into your site (mentioned to me by another person in the lobby) and found the records Michelle should have been able to locate and print out for us. We find it shocking with all the amazing staff member you have that one as incompetent, unprofessional and unfriendly as Michelle would be in your Medical Records Dept. Obviously Michelle needs additional training and education to perform her job properly. We bragged to everyone how great your hospital is and we hope never to experience this kind of service in the future.