Citrus Valley Medical Center-Ic Campus
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Address

210 W SAN BERNARDINO ROAD, COVINA, CA 91723 USA

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Phone

(626) 814-2468

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Consumer feedback about Citrus Valley Medical Center-Ic Campus

Inter-Community Hospital
Reviewed from Google

3 out of 5 stars

Michelle Anguiano
Michelle Anguiano

1 out of 5 stars

posted 3 months ago

Worst experience ever . unprofessional
and lack of attention in the ER waited the whole day for a psychologist to see in their mental health unit. They didn't inform me it was a psychiatry unit for mental illness people .
One of the nurses in the unit eventually made me feel comfortable making it seem like I'd get help when the next day they gave me a drug not medicine a drug that intensifies what you feel to diagnose you. Day after i found out it was an addictive opiate... I spent 3 hours trying to leave the place while being on that drug and was giving me a hard time to contact my family to leave the place .
,When I was in the unit I was told that I was unable to leave that I would be put in a 48 hour hold, however they let me leave the next day and called it "special leave" since they knew they were in the wrong . they take advantage of those poor people in that unit...:/

Joanne A
Joanne A

1 out of 5 stars

posted 3 months ago

This hospital is dirty, the air inside is stuffy, and some of the staff are unprofessional. I visited a patient there recently and witnssed staff fail to close the privacy curtain when another patient was having a medical proceedure done. Another staff giggled when I picked up a phone by covering it first with the end of my shirt to avoid germs. Some of the hallway carpet is visibly dirty. I wonder if this hospital is ever inspected by the state? My impression is that at least some of the staff have zero concern for the dignity of the unfortunate people who find themselves hospitalized there. If I were a nurse or doctor I would not work at or use this hospital.

Ana Flores
Ana Flores

5 out of 5 stars

posted 4 weeks ago

Every body are good and have concern of your healt they real polite

Soniella Toscano
Soniella Toscano

5 out of 5 stars

posted 8 months ago

My father has been hospitalized here for 3 weeks. I am pleased with the care from nursing staff. But one truly stood out. His name is "Vance", I believe. 2nd floor. Cardiac Unit or so. This male nurse makes sure my father and our family is comfortable and at ease every second of the day. We have been well informed and educated on the post-op care for my father's quadruple bypass. Our nurse "Vance" is willing to go the extra mile making sure my father has a smile on his face no matter what. Our male nurse is encouraging and very supportive. (When on shift) Outstanding. We need more nurses like you. And security does their job very well. They seem to focus and monitor EVERY visitor. Reassuring the safety of staff, patients and their families. Always willing to give direction to visitors and protect us all. I give five stars to this Hospital based on my findings.

Daniel Naranjo
Daniel Naranjo

5 out of 5 stars

posted 5 months ago

Had to take my 3 yo niece in for a fever that wouldn't let up and was elated at the service this team provided. Nurse at the front was an older gentleman who heard us telling her this was just like Doc Mcstuffins office and he even sang part of the little song to her to help ease her nerves. After about an hour of waiting on results the Dr confirmed it was influenza gave us a prescription + advice and sent us on our way. However before we left the gentleman from before gave my niece a book and told her it was for being a good girl and taking her medicine. Overall I was just impressed with how human they made the whole experience which can easily feel robotic and cold with all the machines and sterile evrimonent.

Kudos to this team and whoever is overseeing them.