Citrus Valley Medical Center-Ic Campus

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210 W SAN BERNARDINO ROAD, COVINA, CA 91723 USA

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210 W  SAN BERNARDINO ROAD, COVINA, CA 91723 USA

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Consumer feedback about Citrus Valley Medical Center-Ic Campus

Kristy Piazza
Kristy Piazza

1 out of 5 stars

posted 1 month ago

Been in the ER now 2 hours. Private room for 2 hours. Now apparently you get pushed into a hall with other patience waiting for their test results. My moms on oxygen. Copd. Heart problems. She had fallen and that's why we are here. I think that's a huge risk to take. I guess you are monitored when everyone passes by you with a smile. Waiting for results.

Igor LA
Igor LA

1 out of 5 stars

posted 2 months ago

Really bad place, especially if your health is in danger.
I was taken there by ambulance from my urgent care at 10 am with a suspected heart attack..
Positive - I got in right away and was given a nice room (we have a very good insurance). Many people there lie in the corridors.
I was seen by a young doctor and 5 nurses in 5 minutes.

Then, everything else went down from there.

For the next 7 hours I was just lying in bed in extremely cold room w/o any attention. They did some blood tests and CAT scan, but did not come to tell me any results of any tests, till I screamed for attention. Nobody literally cared. I managed to get a coffee for my wife and a glass of water for myself. I managed also to catch one RN passing by to find out my test results. he was surprised nobody contacted me. The last test was ready by 3:45 PM. Nobody came to check me out. They had the ONLY ONE doctor on duty, who was busy with 50 other patients. No food, no drinks for 7 hours, zero attention...
I managed to walk around with all by EKG/health gear hanging trying to find someone to help. When I almost had a heart attack a couple of "nurses" came and let me out at 5 PM.
I guess they charge my insurance by hour! The nurses told me - you are lucky to be out so quickly. Normally, people wait for 12 hours!!
I did not see my doctor since 10 am. I was told he was too busy to discharge me, so I was just given my test results and thrown out.

Are we in America or Honduras? The hospital should be closed for mistreating the patients.
I am contacting California state for getting attention to this place.

If you want to live longer, do not go there!!

Gerardo Garcia
Gerardo Garcia

1 out of 5 stars

posted 2 months ago

Took my son in last night, waited over 4 hours to be seen.
Waited anither 2 hours for an MRI, waited 3 hours for results of MRI but they never gave them to us.
They said to go home and would call us with results. 11 hours passed since we were sent home and no one called. I called an was guven the run around!
They are very unorganized, unprofessional and rude.
If there was an option for zero stars....that's what I would give them.

Coco Jimenez
Coco Jimenez

5 out of 5 stars

posted 6 months ago

This was the best experience ever, my brother was hospitalized here on Sunday, the service he received from both the emergency staff and the upstairs room was top notch. Every one was so professional, doctors were amazing they really showed they cared. He said this was the best experience ever from all the hospitals he has been. He said, wish there was a 10 stars rating as they deserve it. Definitely recommend this hospital, you are in good hands. Thanks to all to that helped my brother go home.

Laura Burnside
Laura Burnside

1 out of 5 stars

posted 2 months ago

My uncle went in for a heart bypass and came our of surgery ok. Only to have him pass away from peritonitis 5 days later! He said no nurses were checking on him and he hadn't had a bowel movement in 5 days and wound up dying due to "peritionitis " . This place is a joke don't go here if you want to live!