Clark Regional Medical Center
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feedback about Clark Regional Medical Center
I had a tubal performed here today and I have to say all of the staff were so friendly, accommodating, gentle, and professional. I really appreciate their work and the work of Dr Doane. Very observant and personable nurses.
After being misdiagnosed for a month, I had to visit the Winchester ER and I was more than pleased with my treatment and care. The people working at the ER are very capable and willing to help you. They give you a very hopeful feeling that everything will be okay. I'm not keen on being in the ER for 3 hours with testing and what not but I can't complain for them saving my life! Would recommend to anyone who needs attention immediately.
This is the best hospital around. You never have to wait long for anything, the staff wants you to be comfortable and informative about your stay or your visit. Wouldn’t go anywhere else.
I wish I would have gone to an Urgent Care or another small clinic or even a Walgreen's --- anything -- just not Clark Regional. Needed a tatanus shot after stepping on a nail that very lightly punctured my foot during a service project. They recorded my information incorrectly which nearly made me lose my medical insurance coverage. After paying the uninsured charge in the area of $1,100 out-of-pocket for third-party physician costs and a vaccine that the Red Cross literally will administer to volunteers for free, Clark Regional switches me from the uninsured rate to the insured rate and is seeking an additional $300, months and months after I settled the bill. Now because they contract a third party for billing and their own skeleton-sized billing staff will not return answering machine messages, I am finding it impossible to speak with anyone at the hospital who I can plead my case to or at least arrange a payment plan. Awful, awful, terrible service.
I'm going to give them five stars, but...
My husband had a very serious surgery here on the 23rd (July). Everyone was very nice and helpful, the facility seemed new and well maintained (this was our first time ever being here). There was a lot of waiting, which is to be expected at a hospital.
However, i am a germaphobe BIG TIME. I do not like hospitals for this reason, and they also give me anxiety for other reasons. While my husband was being admitted, my stepdad and I chose to wait outside rather than sit in the office. We would ask how long each step of the process would take, and then come back inside at that time.
Three times we came back in too late, and on the final time before my husband was to be released, the nurse who was assisting him in recovery called my phone. She was very short with me and almost rude. She had asked my husband if me and my stepdad were late coming in because we smoke. Neither of us smoke!! From that point on, she was so rude to me I couldn't even ask a question. She would talk over me and ignore me.
To that nurse, I say, please be more patient with people who are suffering anxiety and don't be so quick to make assumptions. That day was very hard on all of us.