Clark Regional Medical Center

Great experience with the ER. Nurses and Nurse Practitioner were top notch and helped my teen son stay calm for stitches. I didn't know this place since we are from out of town, but got a referral from a local in Red River Gorge. Hope to not repeat, but will consider this the go to place for care if needed. Very clean.

My mother went to this place and is soon having surgery. She felt EXTREMELY uncomfortable the entire time. One of the employees had watched her constantly in the waiting room. He also pressed uncomfortably consistently at different angles on her breast while putting the stickers on while doing the ekg. He also while registering her, told her to come on the other side of the desk while he continued to tell her she smelled good, etc. Very unprofessional employees.

Clark Regional is a rural hospital that strives to put patients first. The Emergency Department is the best I’ve ever been in. The nurses and providers strive to listen, explain or educate and provide high quality care. Working at this hospital is easy if you want to work in an environment that is supportive and cares about you as a person.

ER personal do a great job. However after being admitted was terrible. I have never been treated so rudely especially from drs salter’s and the staff head doctor. Salters told me the only reason I was there was because I am fat and seeking drugs. Let me be crystal clear I do not do drugs and although I am overweight it was very rude for that jerk (Salters) to say it that way. Apart from the ER I wouldn’t recommend that hospital for a dog. If anyway possible go on to Lexington if you think you may be admitted. Salters especially should not call himself a doctor. And as for his accusations I’ll take a drug test anytime anywhere

I'm writing to inform you of a horrible service experience relating to Mark W. Simon's Premier Eye Care, PLLC and the Clark Regional Medical Center in Winchester Kentucky. I arrived with my mother at 8:15am for registration and prep for cataract surgery. Finally got into surgery three hours later. No explanation, no option offered to reschedule, no proactive service response from the hospital or the surgeon what so ever. This was followed by more of the same at Dr. Simon's office in the afternoon. It took over six hours to complete a twenty minute outpatient procedure and ten minute physician follow up. When my mom complained about her treatment, she was met with defensive, half-hearted "it's not my fault" apologies from the lowest staff member right up to Dr. Simon. Sometimes things happen beyond our control, that's a given. Great organizations proactively own the situation having a planned response infused with good customer service practices. You will find none of that here. Only disrespect upon disrespect. The lack of proactive customer service is very disheartening. I recommend avoiding both of these practices.